Community resources
Community resources
Community resources
Jira Service Management
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Hi team, How to migrate data from one issue custom field to another custom field on a same issue. We are planning to change custom field type from single user picker to multi user picker. So...
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From restoring service quickly when an incident occurs to understanding the context of every change request, modern Development and Operations teams collaborate and streamline their work so they can ...
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- jira-service-management
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Hi All. I have a status called "Not-Actionable" I would like to get a notification if an issue has been in a the "Not-Actionable" status for more than 48 hours. How would I go about achieving this...
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We no longer use the self-service portal in Jira. We would like to direct everyone to an outside link, such as supportcenter.xxxxxxxxxx.org Can the link to the customer channel be changed? &n...
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I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, one of this rules is receiving an email when an issue is created but i cannot...
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how to convert single user custom field to multi user custom filed?
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We recently upgraded our on-premises server to Jira Core 9.3 and Jira Service Management 5.3.0. After the upgrade, I'm no longer able to modify any project setting. I simply get a page wa...
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Dears, Is there any setting to revoke users if he didn't login for example one month BR,
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Buenos días: Estoy intentando crear un evento que está asociado a un campo de tipo group picker (Multiplegroup). Pero cada vez que lo creo no me llega la notificación. ¿Podrían decirme que p...
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Hello everyone, Our customer can create support task in order to get help, and I did check their settings in order to fix the issue, but the settings was set to "notification on". Our custom...
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I have a number of projects where I need to create the same request type on each of them; rather than going through each one manually, is there a way to use the REST API to create the request type? I...
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Hello, I created test.atlassian.net environment to learn Jira. I am in the role of admin in my company. How can I transfer all the projects or service desk project in Jira we use to the test envir...
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Hi How is the best way to contact Insight scheme fields into Jira SM Portal form? I had made up small Access Insight schema. Rakendus = Product what use can choose. Right now Jira only. ...
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I'm trying to reinstall an app that was previously running and that we uninstalled a few hours ago, but we get this weird issue saying We ran into a little trouble It might just be a hiccup. Some of ...
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Hello, Right now: 1. All alerts which not acknowledged during 60 min. escalates 2. When escalated - ticket created What im looking for: Escalate only if alert not acknowledged during 60 ...
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Hello, I have all my tasks under 1 project but each task is assigned to a different Organization. I would like to create a two dimensional gadget in which the 'Y Axis' is the Organization and t...
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We are attempting to connect our Service Project with MS Teams as per the instructions in this article: https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-...
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I got error when I tried add request types including attachment file in Chat. It is not possible to add request types including attachment file in Chat? If someone knows, please tell me. Tha...
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Hey All, Can I anyone write the code of JSON for retrieving the Group Members Account ID or Email Address.?
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添付ファイルをフォームに添付するにはどうすればいいですか?
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The day is here! As we mentioned in our June update, the collective group of asset and configuration management capabilities known as Insight is now called Assets. Jira Service Management Data Center...
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hi team, JSM-DC: I am using rich filter results in dashboard. i want to show task and subtask hierarchal manner. currently it showing random sequency how i can achieve task and then its...
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JSM-DC: using big picture due to issue security users only see their issues. how to hide other issues under program PFA
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Hey, We have a script that sends GET requests to Tempo using the JIRA REST API. Starting today, we keep getting an Unauthorized error (401). I tried to generate a new token but it didn't help...
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Hi, JSM-DC: I want to delete some values in the custom field but what will happen on the issue view if that value is used on the issue view? Thanks in advance
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