Community resources
Community resources
Community resources
Jira Service Management
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Hello! I am trying to standardize the process for vetting and reviewing new add-ons for Jira Software, JSM and Confluence so that we are only using what is necessary without having too many add-ons t...
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Hi, Does anyone know of an app in the marketplace that will associate specific kb articles to issues. We've set up our kb but we are looking for something that offers more specific kb's than a...
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Hey everyone, Our Helpdesk team currently operates on a round robin. I have noticed sometimes two Techs will work on the same ticket at the same time and do unnecessary work. This typically happens ...
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¡Hola! necesito que un grupo de personas tengan acceso a la vista de agente, que puedan ver los tickets y toda la información de los mismos pero sin tener permisos de edición, solo vista y en lo posi...
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Hello all, I've returned from an absence and my service management project is suddenly giving me permission scheme errors for not allowing Portal Customers to have "Move" permissions. I have ...
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Hi everyone! Please help . The code example from the documentation does not produce a specific result for "total issue" https://scriptrunner.adaptavist.com/5.4.49-jira8/jira/recipes/misc/runnin...
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Our organization is looking into purchasing JSM, but would like clarification on the ability to add 'external links' on the self-service portal. In reviewing the community, it seems Atlassian ...
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Good morning, make the configuration, now I need the user assigned the example crf component to be assigned the incident automatically. because when the issue arrives it is not assigned to anyone. I...
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Hello Support, I'm trying to display in my form a specific organization and to be readonly, therefore i used scriptrunner behaviour. Except i wasn't capable to change the organization using ...
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Commonly we need to notify certain people when new users are created in Jira. It’s possible to achieve it using WebHook and an automation rule, that will be detailed below. Creating an automation r...
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Hi all, new to Jira so please bear with me. I created a custom form, tied it to a new Service request, however when I go to automation, and select "Forms Submitted" my custom form is not availa...
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I need to have a feature in my Jira form that the requester can attach a field to a form. How can I add this field to my form? Thank you in advance,
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Hi everybody, I'm trying to allow only internal comments in a certain status and hide the external comment. This is not possible with standards I guess. With properties I can not cover this. The on...
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How to set up a notification email when close to the due date in Jira, when assigning a task to someone?
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Hi, On JSM Cloud when a ticket is created (either by an e-mail or using the JSM interface) and a custom field on the ticket, named "Team", has the value 'ABC' we want to forward the information in t...
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HI, I have created a JQL that triggers our Opsgenie notifications. I would like to to create an automation that would change priority level from whatever it is to 'Medium' excluding JQL I have ment...
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...omponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true while (exist) { pageFilter = new PagerFilter(start, get) searchResult = searchService.search(u...
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if a Sprint value is added/updated to a User story on either Create/Edit screen, then the start date and due date fields for that US should be updated with the start and end date...
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Jira Automation - Create a sub-task under parent "B" based on a field in a sub-task under parent "A"
Hi! I feel like I'm missing something with the way Jira automation rules work. I have a Service Desk and I want to create a rule so that when a Date picker custom field (in sub-task "x" under issue...
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Other than the inclusion of Jira Custom Fields, is there any way to report across many created forms? For example, there are several hundred completed forms each attached to their own issue. S...
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Necesito conocer el listado de aquellas tareas que hayan puesto para verificar pero se han pasado a retrabajo por no cumplir los requisitos. A partir de esta ya construyo el resto de parámetros por f...
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Hello, we have created tickets in our Jira server that the Resolution value is "done" but these incidents are not closed on our server. Is it possible to change the "done" status of Resolution to on...
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I am making a Policy Repository & Tracker under Projects, but is there any option to download the List in excel, I am not able to see any download option. Also is there any option to apply filter...
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Hello, We are planning the migration to cloud, we are analizing the plugins that we have installed in server and his functionality in cloud. We use Actions for Jira Service Management which do...
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We have a user access problem that new users can not login to Jira. we have JSM and also Atlassian Access with AD connection. the Work around is to re-send the invite link/email. anyone who hade e...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| 32m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |