Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am trying to import a workflow that has already been created for another project but I am having issues with that. Help
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Can someone help me make head or tails of this? The original estimate field has 1d and 4 hours in it (28 hours). For some reason it says 12? Also, 31 hours have been logged and it says 10 hours remai...
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Hello, Project X has an automation called "New Hardware". When there is a "New Hardware" issue is created, it automatically creates two issues linked to it in two different projects with the similar...
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Como posso criar sub chamados no jira? Assim como no work management são criadas subtasks como posso fazer isso para chamados no service management?
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I've been able to give viewable access to other persons on my team requiring access to our JSM instance. I do however need them to be able to edit tickets, which it says they don't have permission to...
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For example the user Jeffrey Quade has admin privileges but is unable to update the status of a ticket, or create a comment, he is only able to create internal notes. How can we solve this issue?
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Hi everyone, We are so excited to announce that registration is now open for the newest series, Lightning Talks: Marketplace! Could your team benefit from improved flexibility, increased eff...
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Please help. Jira not showing the excel like format editor. This ERROR: YKCM4U. How to fix please
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Hi everyone I'm looking to implement Service Desk within my organisation. We currently use HubSpot as our CRM including their ticketing feature. We do not want to recreate all customer contacts wit...
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Hi, Someone know why is not possible to give the role "Product Admin" for Jira Service management?, this is possible in Confluence. Do we need to enable something somewhere? Thanks! optio...
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So I'm completing an internal DPIA for my business who are looking to invest in Jira Service Management Cloud. One of the questions asks who will have access to the Jira Cloud ServiceDesk? As this wi...
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Hi team, I wanted to check if you guys agree with me here that it should be possible to bulk edit items to attach a document/a link to a document rather than doing it all individually. The bot...
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I'm trying to better understand our lead and cycle times for our software team. On average, how long do things take to start development on? How long does it take to complete them once development h...
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I am configuring email requests for our ServiceDesk. I would like to change a pre-configured cloud email ***@***.atlassian.net address to a personal one with my domain
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I have few use cases, where I want to build more intelligent forms at Jira SM Portal. To do so, I'd like to use values of one Insight Custom Field in query of another Insight Custom field. Reference ...
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Hi there, I have a user whose logged a query, and added attachments. I need to delete these attachments but there doesn't appear to be any trash can icon mentioned, despite me having the required pe...
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Hi, I am trying to define a webhook that is called whenever a Jira story is updated. But it looks like the documentation below is outdated. My Jira interface (v8.20.7) looks quite different. https:...
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We've configured integration with Slack and all alerts are going to specified channel. Is there a way to mention in Slack particular people which are members of a team, responsible for that alert?
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Hi all, I would like to know how to add or delete a resolution item. Can you give me some advice?
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I started to feel unsafe with this link and my IT team will block it. I have subscribed to Standard plan but email send to us like this not same as before!
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When users raise a request in my project, the 'Service Request Type' field comes up twice, and comes up with the following error, Problem with configuration [Extension for Jira Service Desk] The pr...
1,525 views 6 0 Deleted user July 19, 2022 -
Hello, I am trying to enable e-mail requests in my service desk project and running into issues of failed e-mail intake due to "too many required fields". To try and solve for this I went int...
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When changing status in an existing ticket, the only status that throws a pop-up window is In Progress. On Hold, Cancel Request, Waiting for Customer do not have an associated pop-up and I'd like to ...
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Hi All, Im looking for a way to automate the below if possible? Id like to get notified once a ticket has been logged and assigned but an update has not been sent to the customer within 15 ...
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Is there a way to tag individual alerts within an integration so that only some of them will be ignored by a specific maintenance schedule? We support multiple clients and have notifications co...
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
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| 6 |
| Subject | Author | Posted |
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| 21 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |