New to Jira Service Management

I'm a Jira newbie and playing around in our test project to learn. When I went to create a new issue type I noticed that in addition to Name and Description you get a choice of type; standard is...

Kimi Nakashima asked a question 3 3 October 24, 2019

Can anyone explain me about the use of jira service desk

Tarak Ram started a discussion 0 3 October 24, 2019

Hi,  We are service provider for clients and would like to send emails using the clients email address through service desk. Is there any way we can have different outgoing email address in JIR...

Srishti Singhania asked a question 0 1 October 23, 2019

When I go to edit my "Technical Support' request type, which is assigned the Support Issue type, the field Severity is not an option.  I went into the Issue type and chose Severity and added all...

Kyle Kendall asked a question 0 3 October 23, 2019

Hello We have worked with JIRA since 2006 located in our local subnet using Active Directory and SQL server database. Since this instance has classified company information it will not be exposed to...

Infogate AG asked a question 0 6 October 23, 2019

From "demo@[companyname].atlassian.net to "support@[companyname].net

Brittany Lee asked a question 0 3 October 22, 2019

We are using Jira Service Desk cloud and most of our issues are created by email requests. We have an agent who gets email notifications whenever a customer creates an issue, but not when one of our...

Kimi Nakashima asked a question 1 6 October 21, 2019

Other than just opting to have bilingual agents, can we manage a customer interface that allows them to select English or Spanish for their account so that it will always open in that language? ...

Scott Choyce asked a question 0 3 October 21, 2019

I want to shift my ITSM from otrs to jira servcie desk. i need the same setting in the jira service desk. e.g queues, unlimited agents, customers, reports etc. Kindly help me about this query.

MohsinKhalid asked a question 0 1 October 21, 2019

Could someone write an updated howto for the topic. Because I have sepent now a few hours and all the online material seams not to fit in the current relese of JSD Cloud  

Dirk Conzelmann asked a question 0 5 October 21, 2019

Hi, We have been using Jira Software for a while for Kanban Project Tracking and wanted to move to use Jira Support Desk to maintain support tickets for our customers. The issues we have in making ...

Adrian Forrester asked a question 0 1 October 20, 2019

We're using Jira Service Desk cloud and we've got our customer portal all set up, but some of our customers prefer to make requests with calls. Not a problem. Agents have been told to use the custom...

Kimi Nakashima asked a question 0 2 October 17, 2019

Hello! Do you have new buttons? For example

Tony Montana asked a question 1 2 October 17, 2019

Hi   I just created a next gen cloud servicedesk, but can't seem to find the setting where i can cahnge the email configuration. I want to configure the servicedesk to receive and send email ...

Lars_Clausen asked a question 0 2 October 17, 2019

Can you allocate multiple emails to 1 user.   Our company has about 100 registered domain names specific to brands. We also have one unique identity email for all users.  Can we allocate ...

Robin Stemmers asked a question 0 1 October 14, 2019

I have recently been tasked with being the main admin for my employer's Jira service desk cloud. I have never worked with Jira before and there was a lot of work done (and deleted) in it before I got...

Kimi Nakashima asked a question 0 0 October 14, 2019

Sometimes I´ve got two issues from the same user and even the topic is the same. I´d like to merge these two issues and turn them into one, this way I could resolve it as one, but im not sure if it´s...

juangonzalez asked a question 1 2 October 14, 2019

We have 2 Request types with the same, custom workflows. It took a few days to develop the workflow. Around day 4, noticed that DONE never resulted in "Resolved" status -- went to examine the DONE a...

Deleted user 0 1 October 14, 2019

Jira Cloud. Multiple project service desks. Relatively new to the automation section. I'm trying to figure out an automation rule that will set the the Assignee to unassigned when an issues is moved ...

Geoffrey Cooper asked a question 0 3 October 11, 2019

Hi Im reasonably new to Jira and I want to create a jira screen that will be used for staff to request access to applications.  I am using a jira service desk project for this. Ideally what I ...

Leanne Stewart asked a question 0 7 October 9, 2019

hi, i am getting the error on Collation, i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the error. Please teach me how can i fix the issue?

Casper asked a question 0 0 October 9, 2019

may i know how to fix the below Collation issue?  i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the error.  

Casper started a discussion 0 0 October 9, 2019

How do I remove a team member/agent and replace them with someone else?  I have a 3 agent trial account.   Thanks... -Scott

Scott Choyce asked a question 0 1 October 9, 2019

Hi all! I am trying to adapt JIRA Service Desk to handle a business communication, not related to the technical aspects. What I want to achieve is to adjust each comment footer dynamically. Is it po...

Oskar Malina asked a question 0 1 October 9, 2019

I am looking into the Reports section of service desk, and seeing some data doesn't line up.  I have my entire queue cleared and everything resolved or closed, but the report shows 0.  What...

Admin asked a question 1 0 October 8, 2019