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Can anyone explain me about the use of jira service desk
on the topic of creating a service desk per project. if a team is growing around the world and thus has different teams worldwide, it might be useful to create a different service desk project per region to better assign support queries within the locale for local staff support, timezone etc.
Would you say this is a common trait adopted or am I thinking about this wrong?
Any tips for a multi-geo service desk environment?
Hi @Phillip C
Yes I agree with you. Especially with SLAs there won't be much confusion due to different time zones as well.