Resolved metrics not showing
I am looking into the Reports section of service desk, and seeing some data doesn't line up. I have my entire queue cleared and everything resolved or closed, but the report shows 0. What does this report look for when counting resolved tickets, as workflow doesn't seem to be working.
0 answers
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.