The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
When I go to edit my "Technical Support' request type, which is assigned the Support Issue type, the field Severity is not an option. I went into the Issue type and chose Severity and added all of the JSD screens, but it is not showing up when I go to the request on the portal. I am using the Cloud version of JSD
Here was the answer to my issue:
This was in admin settings > issues > custom fields > [your field] ... > configure > edit configuration > select the applicable issue types
The issue type I was using, Support, was not listed in the default configuration.
Cheers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Is this in Jira Service Desk or Jira in general? I can edit issue type, but when you say issue I am not sure that is the same.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.