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I need to add Severity as a Field for my Support tickets

When I go to edit my "Technical Support' request type, which is assigned the Support Issue type, the field Severity is not an option.  I went into the Issue type and chose Severity and added all of the JSD screens, but it is not showing up when I go to the request on the portal.  I am using the Cloud version of JSD

2 answers

Here was the answer to my issue:

This was in admin settings > issues > custom fields > [your field] ... > configure > edit configuration > select the applicable issue types


The issue type I was using, Support, was not listed in the default configuration.

0 votes
Ismael Jimoh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 23, 2019

Hi @Kyle Kendall 

  1. Click Edit issue
  2. Select Where is My Field
  3. Search for the severity field
  4. Get us a screenshot of the result of this.

Screenshot 2019-10-23 at 19.25.12.pngScreenshot 2019-10-23 at 19.25.23.png


Is this in Jira Service Desk or Jira in general?  I can edit issue type, but when you say issue I am not sure that is the same.

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