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I need to add Severity as a Field for my Support tickets

Kyle Kendall
Kyle Kendall Oct 23, 2019

When I go to edit my "Technical Support' request type, which is assigned the Support Issue type, the field Severity is not an option.  I went into the Issue type and chose Severity and added all of the JSD screens, but it is not showing up when I go to the request on the portal.  I am using the Cloud version of JSD

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Kyle Kendall
Kyle Kendall Oct 23, 2019

Here was the answer to my issue:

This was in admin settings > issues > custom fields > [your field] ... > configure > edit configuration > select the applicable issue types

 

The issue type I was using, Support, was not listed in the default configuration.

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Ismael Jimoh
Ismael Jimoh
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Oct 23, 2019

Hi @Kyle Kendall 

  1. Click Edit issue
  2. Select Where is My Field
  3. Search for the severity field
  4. Get us a screenshot of the result of this.

Screenshot 2019-10-23 at 19.25.12.pngScreenshot 2019-10-23 at 19.25.23.png

Cheers.

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Kyle Kendall
Kyle Kendall Oct 23, 2019

Is this in Jira Service Desk or Jira in general?  I can edit issue type, but when you say issue I am not sure that is the same.

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