When I go to edit my "Technical Support' request type, which is assigned the Support Issue type, the field Severity is not an option. I went into the Issue type and chose Severity and added all of the JSD screens, but it is not showing up when I go to the request on the portal. I am using the Cloud version of JSD
Here was the answer to my issue:
This was in admin settings > issues > custom fields > [your field] ... > configure > edit configuration > select the applicable issue types
The issue type I was using, Support, was not listed in the default configuration.
Cheers.
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Is this in Jira Service Desk or Jira in general? I can edit issue type, but when you say issue I am not sure that is the same.
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