JSM News & Discussions
Created Oct 5, 2021, Last active Jul 18, 2025
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We’re excited to announce the upcoming release of AI-driven Root Cause Analysis (RCA) for Major Incident Resolution, powered by the Atlassian Platform. This new capability in Jira Service Management ...
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Welcome to our New to Jira Service Management community group! We’re so glad you’re here. If you’re just getting started with the product, this is a great place to come ask questions, share resources...
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Welcome all to JSM News & Discussions! We are happy to have you here. Let's start with introductions: How long have you been using Jira Service Management? Have a special or unique use case...
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There's a new JSM Community-led class series happening this Summer! Join Champion Kate Pawlak, CPO at Appsvio, as she navigates advanced JSM topics in summer session! This summer, we embark ...
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Hi all, Welcome to the next installment in my JSM Tips & Tricks series. One of the more powerful features of Jira Service Management (JSM) is its native Asset Management capability, built on...
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Hello, everyone! 👋. I recently signed up for the Early Access Program for Jira Service Management's AI-Powered Root Cause Analysis feature (ref: AAG-395), and I'm quite excited to see how this tech...
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Many organizations find themselves in the position of needing to gather confidential and sensitive information as part of their day-to-day work. This is true for many teams but especially those in H...
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We’re excited to announce the launch of on-call schedule notifications in the Jira Service Management ChatOps Slack app! Tired of asking, “Who’s on call right now?” Now, with real-time on-call sch...
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Hi all, This is the second article in my Tips & Tricks series. As an administrator, I’ve often been tasked with populating custom select list fields—sometimes with thousands of entries. Typic...
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Hello Community! If you are currently using JSM Virtual Service Agent or starting to look into it, we’d love to chat with you about your experience and how you’ve used it so far! Your particip...
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Are you still managing your IT assets outside Jira? Spreadsheets? Siloed tools? Manual updates? (please don't 😅) If so, you’re missing out on one of the most powerful (and underused) features of...
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Dear All! I have just joined the group. I am wondering about the compact definition of JIRA and Jira Service Management. If anybody can help that would be greatly appreciated.
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...bsp; Wait, what? 😅 They only submitted a support ticket — why are they now requesting access to everything? Welcome to the World of Accidental Atlassian Exploration Once JSM is live and public...
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Hey folks! Crossposting here for visibility - If you're migrating from Opsgenie to JSM or Compass check out our 2x monthly Opsgenie Migration Office Hours - a collaborative effort featuring li...
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TL;DR: We rolled out a partial automation of the QA process for a 30-agent service desk team using only built-in Jira Service Management tools: Rovo, Jira Automation, and Confluence. In just 30...
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Hi all, I'm kicking off a new series called "Tips and Tricks", and I’d love for others to contribute. The idea is to share helpful insights and small discoveries we’ve made as admins and architects...
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Hi There, I've been a big fan of JSM since I first used it in 2015. I'm based in Denver, Colorado and always excited to meet the community and swap knowledge.
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Dear Team, please share me with every announcement and news forum,
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Hi JSM folks 😊 Wanted to share a recent observation from our work with Jira Service Management teams. We’ve rebuilt a lot of Jira Service Management setups over the years—across IT, security, supp...
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Hey, Atlassian Community! Time to kick off the week with a brand new Bite-sized Learning edition! If you enjoyed the previous edition of Bite-sized Learning: Streamlining Incident Management ...
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Hello Atlassian Community, Last year, we announced several changes that would be implemented for Assets, including new limits on object types and attributes that are designed to ensure the future r...
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Hey, Atlassian Community! 👋🏼 Let's start the week with a fresh Bite-sized Learning edition! This time, @Himanshi Gaba is taking us through the Bite-sized Learning:How to St...
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If you weren’t able to attend Team ‘25 don’t worry, we’ve got you covered! Watch Now! What’s new in Jira Service Management: AI and Ops Insights, where we’ll recap all the exciting an...
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Hi folks! Community strategist here! Sorry if this has already been posted, but I was checking out our Community Led Class Schedule and wanted to share tomorrow's CLC led by @Kate ...
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The Assets Data Manager is now in open beta for all users! With the latest capabilities of Jira Service Management Assets, you can ensure that your asset data is complete, correct, and current. Wha...
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Welcome to the new home for Assets! We understand that for many customers, Assets is crucial, not only to your work in Jira Service Management but in other apps such as Jira and Confluence. To refl...
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Hi folks! We've got a minty-fresh series of Bite Sized Learnings on Compass Operations featuring @Aditya Mani Can you ace his quiz and earn a badge? Check out our first two installments h...
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Hi everyone, I’d like to draw some attention to a feature request that could greatly improve how we structure and manage service portals in Jira Service Management Cloud: 👉 JSDCLOUD-1...
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