New to Jira Service Management
Created Oct 5, 2021, Last active Jul 1, 2022
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Welcome all to New to Jira Service Management! We are happy to have you here. Since this is a new group, let’s start with introductions. How long have you been using Jira Service Manageme...
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Hi, based on documentation available on Atlassian sire , I have created an API token for my cloud jira account.I am trying to Authorize using Auth type Basic Auth,User:email Password: Token. But una...
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Hey everyone, I've been in the Atlassian ecosystem for a while now, so a lot of the audience here are thinking/feeling "Oh no, not again", but I realised I've been in this group (and contributing a...
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Hi Community, I will share a quick overview on how Incident Management can be tackled with the Atlassian solutions (JSM, Opsgenie, Statuspate and Insight Asset Management). Blended Per...
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I have an automation that will create a new issue. I then need to update the request type on that issue I've just created (either that, or I create a request type and then update a field on that same...
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Hi, I am planning to migrate to Jira from TOPdesk. What are some must have apps for JSM? Thanks in advance.
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I've set up a workflow and now I need to change things around a little. It included two approvals and was working fine. But now that I'm going to edit it, I'm not seeing any way to change the destin...
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Hi folks, I am relatively new to Jira Service Management and I did get the HR Service Management template and set up Service Project specifically for onboarding new employees. I am really interested...
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An issue will have several insight objects linked to it. I've got the Insight Object field set up, and that works great. But I need my automation to update values on the Insight Objects when ...
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Hi all, I have been an admin now for 18 months and we have successfully seen the Domain issue resolved and DMARC settings so that you can bring your Atlassian Cloud Service Management into your own o...
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I added new Sub-Tasks types ( Sub-Bugs & Code Review) to our team-managed project but I can't be able to see them when creating an issue, what should I do to be able to see them & use them?&n...
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I've got a workflow that's pretty complicated and I'm not sure of the best way to handle it. The business process is - get a request for x number of devices - configure each device with informatio...
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I'm about to kick off a POC with JSM Cloud, specifically to try out the Insight CMDB capabilities. I was looking at a comparison matrix for Data Center vs Cloud and it appears that there are no 3rd p...
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I am the entire IT Data Analytics Department for a mid-sized software development corporation. We are using JSM in several key departments across the company. For me, I am gathering data requests and...
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Hello, JSM sends an email to the requester with the key ID in the email's subject line. How do I remove the key ID from the subject? Thanks! Joe
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OK, here's what I want to do: I want to be able to present users with user-friendly options to categorize their requests, and then have them map to our own Components field. I'm thinking the way to...
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I am new to Jira Service Management. Hoping to learn a lot here. I recently "spun it up" to manage IT tickets as part of managing our Internal IT team. Short story: The 1st person that...
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The Automation was triggered by an issue that breached the SLA. Its field Assignee was empty. Therefore the if condition was met and and an assignee allocated to the Assignee field. Afterwards the As...
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Hi there, I have done lots of JSM projects with server and cloud. From employee onboarding to classic ITSM processes. And also some special ones like complex recruiting processes for a...
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I marked all fields that I didn't add to the View Issue Screen of the Issue Type that is associated to my Request Type. I do not understand why they appear. The field Labels shows up in in the Reques...
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...ad clicked on the "Already have an Atlassian account? Log in" link, that might have done what I wanted it to do. Is that true? Also, I don't want anyone with this link having the ability to just join m...
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We have a few issue types that we only want to direct people somewhere else. For example, we have a separate portal for corporate cell phones. If someone wants to open a ticket requesting a new phone...
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I'm setting up JSM to manage our IT Help Desk tickets. I want to add a required field on the issue form that indicates what system the user is raising the ticket about. This will help me set up queu...
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The default options that come up in the Resolution field seem to be geared more toward software development than a help desk. I'm thinking I need to add a value like "No response from user" and mayb...
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Hello, We are kicking off our implementation of Jira Service Management. Any tips to a successful implementation? Any things to avoid or lessons learned you can share would be appreciated! Thank yo...
Description
For users new to Jira Service Management and the experts who love them!
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