Hi
I just created a next gen cloud servicedesk, but can't seem to find the setting where i can cahnge the email configuration.
I want to configure the servicedesk to receive and send email from our own email address ie . support@company.com
All the documentation i cand find seems to be for other Jira products.
Could anyone point me in the right direction?
Hi Lars,
Welcome to Atlassian Community!
On Service Desk next-gen, we can add a custom email address to receive requests the same as a classic one.
Please, go to Channels > Email > Connect a custom email account.
Related to send notifications using a custom email, currently for next-gen this option is not available. We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
Regards,
Angélica
Thx for the reply. I had to revert to classic servicedesk instead of next-gen because of this. No problem, im still happy with Jira
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.