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custom email setup

Lars_Clausen October 17, 2019



I just created a next gen cloud servicedesk, but can't seem to find the setting where i can cahnge the email configuration.

I want to configure the servicedesk to receive and send email from our own email address ie .


All the documentation i cand find seems to be for other Jira products.

Could anyone point me in the right direction?

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2019

Hi Lars,

Welcome to Atlassian Community!

On Service Desk next-gen, we can add a custom email address to receive requests the same as a classic one. 

Please, go to Channels > Email > Connect a custom email account.

Related to send notifications using a custom email, currently for next-gen this option is not available. We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.


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Lars_Clausen October 25, 2019

Thx for the reply. I had to revert to classic servicedesk instead of next-gen because of this. No problem, im still happy with Jira

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