I just created a next gen cloud servicedesk, but can't seem to find the setting where i can cahnge the email configuration.
I want to configure the servicedesk to receive and send email from our own email address ie . firstname.lastname@example.org
All the documentation i cand find seems to be for other Jira products.
Could anyone point me in the right direction?
Welcome to Atlassian Community!
On Service Desk next-gen, we can add a custom email address to receive requests the same as a classic one.
Please, go to Channels > Email > Connect a custom email account.
Related to send notifications using a custom email, currently for next-gen this option is not available. We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
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