Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Could someone write an updated howto for the topic. Because I have sepent now a few hours and all the online material seams not to fit in the current relese of JSD Cloud


2 answers

0 votes
Rachel Lin Atlassian Team Jan 23, 2020

Hey Dirk, 

I'm Rachel and I'm a Product Manager in Jira Service Desk Cloud. I'm super excited to let you know that approvals has been rolled out in next-gen projects, as announced in our community post

You can now add approvals in your workflows, assign approvers and transition workflows automatically when the request is approved or rejected. 

We’d love for you to check it out, add approvals to your workflows and let us know what you think.

  • To set one up, head to Project settings > Request types, and click the Edit workflow button at the top.

  • Select a status, and in the sidebar on the right hand side you should see an Approvals section, where you can add a new approval to that status.

For more detailed info on how to set up approvals, please check out our documentation.

If you have any questions or feedback, please feel free to reach out,



0 votes

Hi Dirk,

Welcome to Atlassian Community!

Just to make sure that we are on the same page, I would like to confirm some details:

  • Are you using Jira Server or Cloud?
  • If it's Cloud, is it a next-gen or a classic service desk project?


Dear Angélica,

it's the Cloud Next-Gen Project JSD

Thank you for the information.

Currently, on next-gen projects, it’s not possible to set approvals, this option is not available.

We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates. Also, check our PM’s comment in the feature and feel free to add a comment.

For now, if you need approvals, it’s necessary to use a classic project.

Dear Angélica, thank you for the information and the link to upvote the feature. I have upvoted it.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events