Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,556,423
Community Members
 
Community Events
184
Community Groups

Is it possible to only allow creation of ticket through the customer portal and email

Edited
Kimi Nakashima
Kimi Nakashima Oct 17, 2019

We're using Jira Service Desk cloud and we've got our customer portal all set up, but some of our customers prefer to make requests with calls. Not a problem.

Agents have been told to use the customer portal to create tickets for those calls, but we still have a few who keep using the create button inside of Jira. Is there a way to disable ticket creation unless it's from the customer portal or email?

 

 

Answer
Watch
Like Be the first to like this
579 views

2 answers

1 vote
Pavel Junek
Pavel Junek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Oct 17, 2019

Hi @Kimi Nakashima,

I think the only option will be to modify the Service Desk project Permission scheme, so that only SD agents and customers can create new tickets, ie remove Create issue for other Jira Users.

Pavel

Reply
0 votes
Avinash Bhagawati _Appfire_
Avinash Bhagawati _Appfire_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Oct 17, 2019

Hi @Kimi Nakashima

With the help of "Pro Create for Jira Service Desk" app you will be configure to raise only requests through specific channel like customer portal and email only.

https://marketplace.atlassian.com/apps/1220259/pro-create-for-jira-service-desk?hosting=server&tab=overview

Please note thta currently it is available for only server instance of Jira. 

Thanks, 

Avinash 

Reply

Suggest an answer

Log in or Sign up to answer
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events