Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to only allow creation of ticket through the customer portal and email Edited

We're using Jira Service Desk cloud and we've got our customer portal all set up, but some of our customers prefer to make requests with calls. Not a problem.

Agents have been told to use the customer portal to create tickets for those calls, but we still have a few who keep using the create button inside of Jira. Is there a way to disable ticket creation unless it's from the customer portal or email?



2 answers

1 vote
Pavel Junek Community Leader Oct 17, 2019

Hi @Kimi Nakashima,

I think the only option will be to modify the Service Desk project Permission scheme, so that only SD agents and customers can create new tickets, ie remove Create issue for other Jira Users.


Hi @Kimi Nakashima

With the help of "Pro Create for Jira Service Desk" app you will be configure to raise only requests through specific channel like customer portal and email only.

Please note thta currently it is available for only server instance of Jira. 



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

How to log work and track time in Jira when a person is part of multiple teams

  The manager’s daily activities include a list of challenges to reach high levels of efficiency for their teams. Part of these challenges is related to how to deal with the worklog systems sin...

18 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you