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How do I change the support email address?

Brittany Lee
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October 22, 2019

From "demo@[companyname].atlassian.net to "support@[companyname].net

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Avinash Bhagawati {Appfire}
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 22, 2019

Hi @Brittany Lee ,

you will not be able to change the domain name in default atlassian email id for the jira service desk project. If you looking for specific email id then you need to have custom email account like google , microsoft etc and same email id you can configure to  service desk project.

Thanks,

Avinash

Brittany Lee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 22, 2019

Our company uses google - gmail. Where do I go to make the specific email id? 

Avinash Bhagawati {Appfire}
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 22, 2019

Hi @Brittany Lee ,

Please find below steps.

1. Navigate to service desk project and click on Project settings.

2. Click on Email Requests

Screenshot 2019-10-22 at 8.47.55 PM.png

3. Select Google and Provide credentials & Save it.

Screenshot 2019-10-22 at 8.48.09 PM.png

 

Hope this helps you !

 

Thanks,

Avinash

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