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How do I change the support email address?

From "demo@[companyname] to "support@[companyname].net

1 answer

Hi @Brittany Lee ,

you will not be able to change the domain name in default atlassian email id for the jira service desk project. If you looking for specific email id then you need to have custom email account like google , microsoft etc and same email id you can configure to  service desk project.



Our company uses google - gmail. Where do I go to make the specific email id? 

Hi @Brittany Lee ,

Please find below steps.

1. Navigate to service desk project and click on Project settings.

2. Click on Email Requests

Screenshot 2019-10-22 at 8.47.55 PM.png

3. Select Google and Provide credentials & Save it.

Screenshot 2019-10-22 at 8.48.09 PM.png


Hope this helps you !




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