I have recently been tasked with being the main admin for my employer's Jira service desk cloud. I have never worked with Jira before and there was a lot of work done (and deleted) in it before I got my hands on it. So what I inherited was a lot of screens, workflows, schemes, etc. I've managed to get rid of most of the workflows, screens, and issue types that were connected to deleted projects and I want to tackle the custom fields. But there are so many fields and I'm having a difficult time figuring out which ones were default fields created by now deleted projects, which ones were created for now deleted projects and which ones were created but never used.
I'm hoping that there is a way to simplify what's looking like a very tedious cleaning project. I'm also hoping that there is a way to do it without an add-on (although I'm not holding my breath).
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.