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Dynamic footer in the ticket

Hi all!

I am trying to adapt JIRA Service Desk to handle a business communication, not related to the technical aspects. What I want to achieve is to adjust each comment footer dynamically. Is it possible to add a signature (name, position, phone number etc.) which is dependent on which user is currently logged in? I would like to insert the dynamic(?) signature in each comment posted externally (Share with the client) and each time the outgoing message is created.

Anyone can advise?



1 answer

0 votes

Hello Oskar,

Welcome to Atlassian Community!

Currently, it's not possible to set a signature for agents. We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch in order to hear about updates on the development cycle.


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