Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I use automation rules to update the assignee?


Jira Cloud. Multiple project service desks. Relatively new to the automation section. I'm trying to figure out an automation rule that will set the the Assignee to unassigned when an issues is moved from one service desk project to another. Is this a field that can be modified with custom automation rules?

1 answer

1 accepted

0 votes
Answer accepted

Hi Geoffrey,

Welcome to Atlassian Community!

It’s possible to set an assignee to unassigned when moving an issue using an add-on, since on Service Desk built-in automation there is no trigger for that.

You can use the add-on Automation for Jira (if you move less than 300 issues a month, you can use the free version). 

Screenshot 2019-10-11_17-50-55-451.png


Unfortunately, an add-on is not going to be an option for me. Is there a way through Jira automation?

Jira automation does not have a trigger to run when an issue is moved, that's why it would be necessary to use an add-on, otherwise, the best option would be manually set the issue as unassigned before moving.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you