Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How do i convert my otrs configuration into jira service desk?

MohsinKhalid
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 21, 2019

I want to shift my ITSM from otrs to jira servcie desk. i need the same setting in the jira service desk.

e.g queues, unlimited agents, customers, reports etc.

Kindly help me about this query.

1 answer

Suggest an answer

Log in or Sign up to answer
0 votes
Boris MBOUMEHANG
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 21, 2019

Hello Mohsin, 

First of all, welcome to the Atlassian Community. It is good to have you here. :)

For your request, I would advise you to read this Atlassian article talking about imports of data from other service desk platforms (into the Cloud and Server versions): https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-import-from-other-service-desk-platforms.

However, I would like to raise a point of attention regarding the number of agents. In fact, in Jira Service Desk, there is no limit for the server's version only (and there are different pricing levels depending on the nomber of agents you need). For the Cloud version, there is a limit of 5000 agents
For more information about the pricing: https://www.atlassian.com/software/jira/service-desk/pricing

I hope this will help. 

Boris

TAGS
AUG Leaders

Atlassian Community Events