New to Jira Service Management

I have 7 agents working on different Ticket Groups. I want to assign a specific agent to  single ticket type - "Vehicle Reservations".  I also want to assign a different agent to "Vehicle R...

Lawrence Demers asked a question 1 1 November 13, 2019

I am in the process of setting up Jira Service Desk and having a play with both classic and next gen projects to decide what suits us better. In the classic one, when an agent moves an issue from Esc...

Oliver Lloyd asked a question 0 1 November 13, 2019

Hi, I'm using Jira Software (Cloud) Standard and have now started using Jira Service Desk (Cloud) Standard as well. To limit cost I try to reduce the number of agents, but when I remove access for u...

Nathalie_P asked a question 0 4 November 11, 2019

Hi,   It is not easy to distinguish a comment intended for the customer from an internal comment. Is there some CSS I can edit to have the internal comment stand out, for example, changing the...

licensing_esoledad_net asked a question 0 1 November 11, 2019

Hello,   It doesn't seem it is possible for a customer to search for a request reference in the search box in requests list in the customer portal. Why is that? Is that a feature I need to re...

licensing_esoledad_net asked a question 0 2 November 11, 2019

Hello,   Is it possible to add a column with the Assignee in the requests list in the customer portal? I'm using Extensions for Jira, it adds information in the requests but does not allow to...

licensing_esoledad_net asked a question 0 4 November 11, 2019

Hi there. We have two ways in which customers can email requests. They can either send it via their personal email addresses or via a website. When we comment back to the customer we would like to u...

Busisiwe Mhlotshazana asked a question 1 4 November 11, 2019

I am a bit confused on customer in two different session.    there is one area that you can add a customer. once it is added then i should go to project setting/people session to assign t...

William Chen (Merchants) asked a question 0 1 November 8, 2019

I am creating issues like label name should be only alphabet and min and max limit should be 1 and 40 so how should i embed the script in that 

aman bansal asked a question 0 2 November 8, 2019

...unScript = true)                #if($runScript)                   $scripting.execute("test.groovy")    &n...

P asked a question 0 0 November 7, 2019

My home button won't work

Ed Ewing asked a question 0 1 November 6, 2019

Hello All, just a general discussion (earning badges as well...haha). Our company went live Monday with Jira Service Desk. I will be the Jira Admin for our site. I am sure this will be a valuable re...

Christopher.shotwell started a discussion 2 2 November 5, 2019

Hello :)  in the first place I'm sorry for maybe little bit confused description but I work with JIRA about 1 month.  I would like to make a report about SLAs to show avarage SLAs overrun...

barbora.severova asked a question 0 1 November 5, 2019

Boa noite Meu Java não funciona Diz problema na variável,  mas está configurado já  O que faço ????

Dionne Santos started a discussion 0 0 November 4, 2019

Hi, We are using JIRA Software Application and on top of it I have recently installed Service Desk trail version on JIRA Server. Its giving me an error when I am trying to create Service Desk p...

Dinesh asked a question 0 1 November 4, 2019

I want to declare a new custom email address for my service desk project but I can't. When I click on any of the three icones (MS, Google or Other) nothing happens. No error message either. I enclos...

Muriel LE PALLEC asked a question 0 4 November 4, 2019

...s follows   How to do I limit the viewability so that any public / anonymous user can only see the general support group with those request types while any internal business user can see both g...

joel.m asked a question 0 0 November 3, 2019

I guess a new change was pushed to the Cloud because now comments are sorted asc so you have to scroll all the way down to see the new ones.   Is is possible to change this behaviour? We can c...

Romina Campos asked a question 1 5 November 1, 2019

I have an atlassian URL at my enterprise since 2016 [myenterprise].atlassian.net.  I started to implement Jira SD (we already use Confluence).  We set up a help center that shows differen...

Rodrigo Menale Sampaio asked a question 0 2 October 31, 2019

Here's the situation. We have several requests available for our customers in the portal; they can request everything or they can request the pieces. These requests are linked to issues Foobar, which...

Kimi Nakashima asked a question 0 1 October 30, 2019

Dear all, I would like to be able to notify my client when their SLA contract is coming to end but I can't find the way to do so... Is there a way to send them a simple reminder when the contract is...

Adrien Resteau asked a question 0 5 October 30, 2019

I have a Service desk Project, Where I want Some customers can see all the issues created in that project through portal. For now customers are able to see their on tickets, But i want my customers ...

Madhu_Mullangi started a discussion 0 3 October 30, 2019

Hello We are evaluating Jira Service Desk for our company, to handle the support@ e-mail and we have some issues. Here is the explanation of the global situation and issue we are facing, with speci...

Yoann Gini asked a question 0 6 October 29, 2019

Hello - is it possible to change the sort order from first dated on top to bottom for on the Jira service desk and not the global setting for Jira software and confluence? Reason for my ask is one o...

K_Fuller asked a question 0 2 October 29, 2019

How can I flag a particular email address or domain as spam to avoid future emails coming from that address to create tickets automatically?

Fernando asked a question 0 3 October 29, 2019