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Changing agents.

How do I remove a team member/agent and replace them with someone else?  I have a 3 agent trial account.

 

Thanks...

-Scott

1 answer

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Answer accepted
Olga Videc Community Leader Oct 10, 2019

Hello @Scott Choyce 

Go to Jira administration(top right corner)  -> User management -> Groups -> "jira-servicedesk-users" add and remove the users there. 

Also, check your service desk permissions and add/remove the desired project role whitch is associated with service desk agent permission in the permission scheme.

Documentation 

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles

https://confluence.atlassian.com/adminjiracloud/customizing-jira-service-desk-permissions-776636379.html

BR, Olga

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