Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi all I am struggling with an automatization which automatically will fill the organizations field (customfield_10400) with the organization the employee belongs to. When end customers cre...
-
Hello, Thanks for taking the time to read this, I'm really just starting out trying to monitor some trends on my Support Desk, I don't know JQL and I'm not an Excel wizard, so I'm guessing suggestio...
-
Hello Mates, Seeking your help to get solution, i have used else if function to automate custom field based on some fields, which is partially working. This is based on financial year selection with...
-
Hi, I am facing the issue while adding the Subtask issue type for 2 projects please help me out on this. I have 2 projects which Service Desk Project(As a Prod Project) &nb...
-
Inherited a workflow which has a status option called Canceled. An issue in it needs to be reopened (moved out of Canceled). However, there are no transitions configured. Created a draft copy of the ...
-
We are trying to create a dashboard to showcase, for a particular request in a project, sum of custom field on monthly basis. Thanks
-
I want to get the exact file name commited in bitbucket for the JIRA stories. I am not able to get data using Development field in JIRA about list of files committed or the expected file format is co...
-
Hi When creating dashboards, do we have certain things that is great to show. One of them is a list with a count on specific labels on the active tickets. This helps us to see which of our product...
-
Hi all, we would like to make all employees click on the FAQ to a ticket category first, before they have a chance to open a ticket directly. Is that possible?
-
Just wondering if there’s a way we can keep our colleagues looped in to Support cases that we raise through Atlassian / Jira. Both ccing them and allowing them to have access to the tickets. Cur...
-
Hello, As an admin, I need to invite the customer team members to the Service Desk project, but with different permissions: People who can raise, update, share requests, and add comments People w...
-
Hi everyone, We are using jira service desk(data center ). Our requirement is when parent ticket is created 6 child tickets needs to be auto generated. And for each child ticket we have certain qu...
-
I need to customise the table to display the due dates field in quarters and the issues's current state - red/amber/green and a text/comment with reason why it is late for reds and ambers
-
I want to add some customers to my organization, is it possible to create a customer without sending Invitation mail to them or any other way to restrict that mail ?
-
Hi community! Kimmi here from the Jira Service Management Design Team :). We are exploring what our customers expect from a sample project so we can better support your needs when you’re creating/t...
-
In some other ticketing platforms, it is possible to mark a field as required, but if the field is not presented because it's conditional, then it's requirement is ignored for ticket submission. ...
-
Hi. I want to use ⚡ and 👀 in slack for automation but I don't know how I can set these emoji. Please tell me. Thank you.
-
Hi. I want to make dynamic form by setting condition Logic but I don't know how can I do it. Please help me out. Thanks.
-
Hello! I am the Field Marketing Specialist at Isos Technology and I wanted to share some information about our webinar coming up on Wednesday, March 29th, 2023! With digital transfo...
-
Hello, We are in the process of creating a new semi automated onboarding process for our company in Jira and are currently trying to create automation that sets the priority based on the difference ...
-
We currently have an internal customer portal for employees to submit tickets to our graphic team. It has been requested to find a solution that will allow external customers able to submit tickets t...
-
I have a task for a new project, and I am trying to wrap my head around what would be the best practice for setting up the following: - A user will create a ticket in this project and select...
-
I created a custom field that links to Jira Assets and then added that field to my Issue. I can't figure out how to update that field using Automation with a specific record in Jira Assets. It is not...
-
Hi All, I don't know of a "Deployment" API specifically for JSM to allow a 3rd party CI/CD tool to send deployment information to JSM. The deploymentApi in Jira requires a Jira ticket ...
-
Hello, I habe configured some object type with following attributes (among others): Id Name Description Type Type Value Additional Value 2...
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 8 | |
| 7 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| June 6, 2025 10:03 AM PDT |