Jira Service Desk- Internal portal and External Portal

[Nathan Sandoval]

We currently have an internal customer portal for employees to submit tickets to our graphic team. It has been requested to find a solution that will allow external customers able to submit tickets to the service desk.

What I have currently is the external customers are able to use the same portal as our internal team and are not allowed to submit tickets in the other portals (permission denied). The issue I am having is the external customers are able to see the icons of the other service desk portals. 

Asking for more insight on the limitations or solutions of getting a service desk to work in one instance of service desk Jira (cloud). Thanks.

[Jens Schumacher - Released_so · Accepted solution]

Hi @Nathan Sandoval 

Take a look at this article on how to manage portal visibility. It's for Cloud, but hopefully the same applies to Server.

Cheers,
Jens

Released.so - Release notes powered by Jira

[Nathan Sandoval]

@Jens Schumacher - Released_so Thank you for the response this is going to help out!