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Is it possible to eliminate the option to create a ticket without clicking on the FAQ first?

Is it possible to eliminate the option to create a ticket without clicking on the FAQ first?

Hi all,

we would like to make all employees click on the FAQ to a ticket category first, before they have a chance to open a ticket directly.

Is that possible?

1 answer

2 votes

Answer accepted

welcome to the Atlassian community!

Unfortunately there is no way to perform this check.

Fabio

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Thank you for your quick response Fabio!

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you're welcome @Filiz Odabas

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CLOUD

STANDARD

Product Admin