Jira Service Management

Hi,   I have a question about how the default Jira Mail Handler creates users when it is recieving a supportmail.   Senario: When a customer sends a mail to our supportdesk, the jira ma...

• jira-service-desk

Hi support team, I've been having this issue.  Every time I restart my server, Jira services desk 3.5.0 (self host) does not start. Keep coming up with Plugin Error. Please see log.  I fo...

• jira-service-desk

Hello We'd like to to insert arbitrary headers (static html) between fields and custom fields in a single service request. This might take the form of    Onboarding Request - User ...

• jira-service-desk

Why somedays the automation fails, in fact doesn't run without any change in flow. And another day work without any action? Some ideas?

• jira-service-desk

Hi All, I'm wondering if there is a Service Desk lite version or plugins that support the request type configuration and workflow automation features without all the help desk stuff attached at a ve...

• app
• jira-service-desk

A user emailed our designated support email which automatically creates a service desk ticket. The link showed up but when trying to open the ticket, JIRA just tries to load it and eventually says th...

• jira-service-desk

When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files. Using a test c...

• jira-service-desk

Hello!  We want to use JIRA Service Desk for our B2B-Support. We just added "Portal only customers". How can we add custom fields to the user profiles (like position at company or phone ...

• jira-service-desk

Hi Guys, I have a inconvenient problem. When I have a bigger list with open issues, I would like to be able to see if a customer updates one of those tickets so I don't have to open them all to see ...

• jira-service-desk

Dear Team,  we have licensed JIRA service desk but we installed a trial  version and trying to setup on a local Intranet network.I have created a new test project and created 2 user. howev...

• jira-service-desk

Since a few Releases the is the option to "Create Linked Issues" in the More menu of a JIRA Service Desk Request. In our use case we don't need this. Is there an option to disable this feature?

• jira-service-desk

Is it possible to design Service desk's firts page, where users raise requests, by adding 3rd column of request types for not scrolling the page (Marked with yellow)?

• jira-service-desk

  Hello! All I do according to the instructions (https://confluence.atlassian.com/adminjiraserver071/running-jira-applications-over-ssl-or-https-802593051.html) After switching and before res...

• jira-service-desk

I am testing the portal and adding a new customer. I have notice that the email received by the customer is very plain. I would need to edit it. Please let me know how. 

• jira-service-desk

Greetings, I'm new to the atlassian development and I've went over the guides/tutorials for plugin development and everything worked fine (I'm using ubuntu with intelliJ as IDE). When I tried to swi...

• api
• app
• jira-service-desk
• jira-service-desk-development

Hello, I would like to know how to add assets to inventory and how to manage created assets. Is there an official way? Is there documentation available with instructions etc? Thank you, Will

• jira-service-desk

I can choose an organization when adding costumers in SD, but how do i add orgs to exisitng costumer users?

• jira-service-desk

Hi There, I'm working on implementing Service Desk into our organization to replace our existing ITSM system.  I'm developing the workflow where our Support Team will workin in a Master Service...

• jira-service-desk

Dear reader,   Apologies if this is the wrong location to post it. But after searching (frustratedly) 45 minutes for a "report an issue" button, I gave up. Is it correct that JIRA has been wo...

• jira-service-desk

I need urgent help. We have created workflow where we would like to Approer to Approve or Decline the issue.  I have created Custom Field SLM Approval & added to newly created Screen. When ...

• jira-service-desk
• jira-service-desk-cloud

I would like to change ticket assignment only if the ticket is unassigned when someone performs an action (for example, adds a comment). I tried an Automation rule to set the assignee to 'automatic'...

• jira-service-desk

I'm trying to determine whether it's possible to use an existing Certificate to move JIRA Service Desk to a public URL. I'd like to use "support.company.com", however I'm not seeing a way to use o...

• certification
• jira-service-desk
• ssl
• url

We support multiple version of our products (like product-A version 1.1, product-A version 2.1, product-A version 3.1, …). Not all our customers use the same/latest product version. The conflue...

• jira-service-desk

Hello!  :-) Is it possible to embed the headlines of the latest entries of a JIRA blog (like "Latest Support News") to the announcement message in the Help Center?https://confluence.atlassian.c...

• jira-service-desk

When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed. But the strange thing is that it´s logged not by the person that is...

• jira-service-desk