Automation Doesn't runs daily

Why somedays the automation fails, in fact doesn't run without any change in flow. And another day work without any action?

Some ideas?

1 answer

0 votes

Hi Luis,

Could you provide more information about the automation rule that doesn't run properly?

There's also more information in the Logs that usually can help identify the issue.

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Sure, i.e this is my rule. After brake some SLA in status Time Waiting for Customer automatically Resolve the issue.

Screen Shot 2017-08-10 at 9.27.24 AM.png

Every day runs and everythings looks good on logs, but yesterday without any change doesn't runs like always:

Screen Shot 2017-08-10 at 9.30.54 AM.png

That's why i've to solve the issues manually because the SLA have been braked and the automation doesn't solve the issues.

Thanks!

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This starts to happen a few weeks ago, random days.

Thanks,

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Today, one SR broke SLA and the automation doesn't work:

Screen Shot 2017-08-10 at 3.58.28 PM.png

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