Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Incredible slow performance after 1 year of JIRA

Dear reader,


Apologies if this is the wrong location to post it. But after searching (frustratedly) 45 minutes for a "report an issue" button, I gave up.

Is it correct that JIRA has been working incredible slow in the past 3 weeks. Pages takes 20+ seconds to load and sometimes they don't even load at all.

What kind of information would be handy to provide? I have no clue since the company has been using JIRA for 1 year now and never faced any loading time longer than 3-4 seconds.

We use JIRA Software, JIRA Service Desk, Confluence.

Kind regards,


2 answers

2 accepted

3 votes
Answer accepted

Dear Hireserve Support,

This link could also be very handy for troubleshooting;

Thanks Jeremy, that helps. gonna read through.

2 votes
Answer accepted

It's to raise a support request, although the best route really depends on what type of system you have. 

If you're on Server, you might find it easer to use the "raise a support request" from within the application, as that bundles up and sends the basics of the information Atlassian are going to ask you automatically.

For Cloud, use the contact form there, it will lead you through creating a support request.

Thanks Nic, I think because I was so frustrated I couldn't find something as simple as their support page. Thanks! Created an issue, we use the cloud solution btw.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,570 views 19 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you