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Jira Service Management
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We have Jira Service Desk installed on our on-site Jira server. Throughout our organization we have several different departments using service desk individually. Our IT team has a Servic...
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Hi there, we are looking to see how we can show the SLA panel for any subtasks that are created for the parent issue within Jira Service Desk. When we create a subtask it does not show the SLA of its...
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I made a plugin with webresources MODULE as: <web-resource key="MYplugin-resources" name="MYplugin Web Resources"> <dependency>com.atlassian.auiplugin:ajs</depende...
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A customer of ours would like to use the Service Desk as follows: There is one "power user", who can see every ticket of the members of his organization. The other members should only be able to see...
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We have an installation of Jira and ServiceDesk and we've created a request through the web portal of ServiceDesk as a customer. Then an agent comments on this issue (request). I can see that ...
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A client had noted down the jira@org.atlassian.net email from one of the notification messages that was sent out, thinking that this was our support email address. However when attempting to co...
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I was wondering if there was a way to have one service desk to serve our 50 clients/locations while knowing which location the ticket comes from? Currently, we are using a single service this way, ho...
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Hi Team, When i try use the Search system of Custom Service Desk the system only return 4 values and no more. Can i configure to show me more? Look this image below: Have any docu...
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Do I understand correctly that support agents (= have service desk license) can create „linked issues“ to collaborate with developers (= JIRA Software users; they have no service desk license), but t...
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JIRA Service Desk: Is it possible for agents to track the time they spend working on a ticket / issue (f.e. by using start and stop timers)? We want to create time-spent reports for each organizatio...
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If I assign a priority to a case the case is assigned a 'fixed' resolution and I cannot change the priority
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All. I need a help on 2 issues/tasks that needs to be performed in JIRA Service Desk 1. Delete the Junk Tickets without affecting configuration,Workflow,Users Details etc, 2. Change Projec...
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If I assign a priority to a case the case is assigned a 'fixed' resolution.
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Search in Help Center doesn´t find any issues although the according project queue does. Not working for user nor admins...
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Dear all, I d'like to ask for support. I did the filter "SLA breached" parameters of the filter are in the printscreen "filter". The output is a graph with an overview of the breached issues-...
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Hi All, Current service desk request forms distinguished mandatory and optional fields by marking optional fields as (optional). Is there is a way to mark mandatory(required) fields with an astric...
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In the Sprint Health Gadget, there is a percentage for Time Elapsed. How is this number calculated and what exactly does it mean?
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Our customers (= organizations) have signed different support contracts. Our response times for incidents/service requests and the working hours of our support team (f.e. weekend service ...
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Hello, I already found the answer that I sadly can't merge tickets. https://community.atlassian.com/t5/JIRA-Service-Desk-questions/How-can-I-merge-tickets-in-Jira-Service-desk/qaq-p/461971 Is it a...
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I found a article that said to go to RequestType>>RequestItem>>EditFields Hide the Priority attribute to get access to set the default priority. When I do that and users create a ti...
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How do I create a reoprt that shows all the tickets opened between two dates that I can enter?
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Hi I notice that when I want a service desk from an existing project (type: software) the request types that are created are just a few associated with labels. ¿? I was expecting that the chang...
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Hey there, we are thinking about using Jira Help Desk with a limited amound of defined customers. Is it possible to create Reports to see which customer sends how much tickets in a spec...
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Instead of using the time the issue was created and resolved / closed I would like to be able to enter the start and end time of the outage manually, preferably in custom fields. We often have very ...
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I'm trying to setup the email channel so that my Service Desk customers can email in an issue, and reply to email notifications to update their ticket. The email account in question is a gmail accoun...
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