Jira Service Management

Hi All. Completely new to this, so please be patient. Is it possible to have no login required for the Service Desk Customer Portal? Cheers, Matt

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How can I recover an accidentally deleted Atlassian On Demand Jira Issue linked to Balsamiq

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We are currently running JIRA for our development team, we would also like to run JIRA service desk. Is it possible for the two to run on the same server?

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Hi: I am testing the customer portal feature and am confused. I hope that the customer portal can be in Chinese as hard as possible. However, from the attached screen capture, you can see...

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HI, I am really confused by the fields of a screen. I am trying the JIRA service desk. The default field of the Resolved screen does not have the "comments" field, but it renders the comments fiel...

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Is it possible to use JIRA Service Desk as a public-facing customer portal without burning a license per public-facing customer similar to how Zendesk works? Ideally customers could come to the p...

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Does anyone know is there any plugins or some way to get "CFR Part 11 E-Signatures (FDA Compliance)" avaivable for Jira OnDemand (Cloud) product anytime soon?

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Hi any one help me regarding this

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Do we need to pay yearly for download ? What will happen after support is completed for a year and we do not opt to continue. Can someone clarify this? Regards, Shreyas Joshi

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Hi hi, Is there a way to modify the text that is displayed on the login page under the "Don't have a login?" section - I would like to put a text there with an e-mail address because it's often th...

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We're currently setting up and testing Service Desk and have noticed some unexpected behaviour with regards to file attachments. If an issue is created using the customer portal, and a file is atta...

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Hello, My company has a hosted version of JIRA (JIRA OnDemand), as well as Atlassian's reletively new application; JIRA Service Desk. It has been a great addition to our portal, and has helped gre...

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Hi, I am trying to log in to my JIRA account, something which I was auto logged into usually, but now it is asking me for my password and I cant remember it. Can you please help? When I try to retr...

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Can I link one service desk to multiple projects?

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We're a open source provider and use JIRA and use a free license for JIRA: Powered by a free Atlassian JIRA open source license for Snep Livre. Try JIRA - bug tracking software for your team. I ins...

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Dear Atlassian Group, I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Ser...

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How can users email issues to my Service Desk?

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We are interested in Service Desk but we are unsure if we need to get licenses for everyone in the company or just for the helpdesk staff. Please can someone clarify. Thanks

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Dear all, We are in the process of evaluating Confluence Questions and JIRA Service Desk. We have set up a service desk with a Confluence knowledge base. Now, when users search through this knowle...

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It looks like a new User Management for OnDemand Jira is different. My main issue is that I am no longer able to access it. I am logged into Jira, Click the user management link, and then I am prom...

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How to allow anonymous users to create bugs without log in ?

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Hi I'm looking for a way to display total time spent on each project, across all projects. So the report would provide the name of each project, and the total time logged for each project - which wo...

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hi, i want to prevent some users from modifying the assignee, where i can do that? i searched but all i found that i can stop him from assigning or i can let him assigne. but what i want to do i...

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Dear Team! Can you provide some information about how I can set Public mode only for Jira Service Desk, but not for all Jira. Or maybe is there some way to show for Service Desk customers only c...

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set SLA's in weeks and days

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