Jira Service Management

At the moment I have queues in our Service Desk that we are not using e.g. 'General IT support' and 'Faults & outages' and some others. I doubt that we will ever use them so I would like to delet...

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• jira-service-desk
• jira-service-desk-cloud
• queue

Does anyone knows what mechanism JIRA Service Desk uses to prevent the regular JIRA notification from firing? We have a setup that catches issues that are created from email, and adds the proper "C...

• jira-service-desk

Our customer would like to receive a confirmation email when they create a request using the customer portal. Is this possible? If so where would it be set up? Thanks.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi! At translations.atlassian.comJIRA Service Desk translations are available till v1.2.0.2. If I translate strings to hungarian and upload the translation jar to v1.2.4 to our jira instance, the...

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• translate

We have a Service Desk for clients to use to create support requests. When they create a new request they go to the service desk, then they click on the request type that they want to use and it goes...

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• jira-service-desk
• jira-service-desk-cloud

Hello, We use Service Desk 1.2.0. We have a problem with the update 1.2.1. After this update, the reporter (Customer) email notifications not working. Can you help me ?

• jira-service-desk

Is it possible to move tickets between Service Desks?

• jira-service-desk

I want to give a user access to our Service Desk with the role basically that of 'Service Desk Customers', he should be able to create and modify tickets but thats all. I want him to only be able to ...

• jira-service-desk
• user-management

Is it possible to view related KB Articles once the ticket has been created? It would be good for people on our service desk to be alerted to known issues etc. So when they are allocated a call, they...

• jira-service-desk

Can I set the permission where a customer A can see ticket created by customer B, but only if customer B is in the same group as customer A. Currently customer only can see tickets that's created b...

• jira-service-desk

Hi, We're using Confluence 5.4.3 with Jira 6.1.6 and Service Desk 1.2.1. In the edit issue view in Jira, the "Create KB article" button shows up inconsistently - some issues have it, some don't. ...

• jira-service-desk

How do i add message to login screen of service desk of Jira e.g. do not use domain

• jira-service-desk

If I buy 50 users Service Desk does the 50 user limit count up agains my Jira 50 user? Or I get 50 users for Service Desk and 50 for internal use.?

• jira-service-desk

Hello, I raised a previous question about whether to use 1 service desk or multiple for supporting multiple client companies. Our comapny supports different applications for each client. I wante...

• jira-service-desk

I was looking at customer service software and found JIRA. We're not a software company of course, but we are looking to track tasks that are submitted via email or web. We'd like a system like des...

• jira-service-desk

Is it possible to add a custom icon to the list of icon choices for the issue types displayed on the customer portal in service desk? How?

• jira-service-desk

No, I haven't yet started a trial of the JIRA Service Desk product, but I have a basic question as part of the evaluation I'm doing. Does this product use any different rules to assign issues to grou...

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• jira-service-desk
• jira-service-desk-cloud

We have been using JIRA to track IT project work for awhile and a different product for IT service desk issues. We are a small IT team so the same team does project work (longer term work) and hand...

• jira-service-desk

I have a requirement to remove the text "Not a member? To request an account, please contact your JIRA administrators." from all of the login pages. I have removed it from the standard JIRA pages (l...

• customer-portal
• jira-service-desk

I have jira agile and service desk installed on my server. Can-I use the kaban view of jira agile in service desk? If no, do you have any other solution ?

• jira-service-desk

Hi, Can someone tell me how you export a queue's contents to an excel document. I've looked at the SLA reports, and while useful I would like to get a listing of all cases for a month, then show t...

• jira-service-desk
• report
• service
• sla

How can I see and export the detail that is used in the Transition time calculations?

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• jira-service-desk
• jira-service-desk-cloud

Hi, I create a service desk project and then deleted it but the field configurations is still there. How can I delete it? I'm not getting any options to remove it. It is not associated to any F...

• jira-service-desk

Hi, within Jira Service Desk (version 1.2.0.2) we have defined different SLAs. We want to use them just to measure the different times within our workflows, but in a first steps we don't want to fo...

• jira-service-desk

JIRA project is browsable by non-JIRA users. They create issues. Reporter is left "Anonymus". I have a SLA "Time to first response", which is stopped while this condition truns true - Comment: F...

• jira-service-desk