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Create ticket from customer email

Oleg Kosmakov
Oleg Kosmakov February 4, 2018

Hello!

My customers cannot create ticket in SD via email.

They have send mail to inbox, but in logs I see Errors

 

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Julien Rey
Julien Rey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2018

Hi @Oleg Kosmakov

I have a few questions regarding this issue:
- What type of mail handler you are using? Is it a Service Desk mail handler (Configured in Project Settings > Email Requests), or a JIRA Mail handler (configured in JIRA Admin > System > Incoming email)?
- For some reasons I can not open the screenshots, can you try to re-upload them?
Can you also copy/paste in a comment the messages that you see?

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