Issue Security Level for Different Groups and Custom Field Value

[ServiceDesk]

I am using JIRA Service Desk Cloud.

Can I set issue security level based on user group and custom field value when issue is created?

Example:

Issue level security :  SEC-CHINA   

User Group (Agent) : CHINA_USR

Custom Field Value (Location) : BEIJING OFFICE

Issue level security :  SEC-JAPAN   

User Group (Agent) : JAPAN_USR

Custom Field Value (Location) : TOKYO OFFICE

So there is a custom field (Location) on the customer portal and customer can select different location (BEIJING OFFICE, TOKYO OFFICE etc).  And the issue should only be seen by the correct user group (e.g. CHINA_USR).  Other user group (JAPAN_USR) cannot see the issue.

[Alexey Matveev · Accepted solution]

You could do it with an add-on like Power Scripts or Scriptrunner. You could create a post-function where you would check you conditions and set the required security level. If you have Power Scripts add-on then your post-function would look like this:

if (#{agent} == "CHINA_USR" && #{location} == "BEIJING OFFICE") {
    securityLevel = "SEC-CHINA";
}
if (#{agent} == "JAPAN_USR" && #{location} == "TOKYO OFFICE") {
    securityLevel = "SEC-JAPAN";
}

[ServiceDesk]

Thanks Alexey for your reply,  This add-on is for JIRA Service Desk Cloud I assume?

[ServiceDesk]

I just downloaded and install ScriptRunner. I am using the Modify Issue for the Post Function.  How do I update the Security Issue Level?

[Alexey Matveev]

I guess you installed the Cloud version. Unfortunately, I do not have it in my Cloud and I can not help you with it.

[ServiceDesk]

Manage to get this working in the Modify Issues post function of a Workflow in the ScriptRunner for Cloud version.  By setting different security level based on a custom field value.