Jira Service Management

I am trying to figure out how to have an email sent to specific email addresses when a new ticket is created. There are a few people that aren't agents that need to be notified when a new ticket is c...

• jira-service-desk

Estimados Buenas Tardes   Es posible mandar un correo  a destinatarios  sin usuario de Jira Service Desk cuando uno de los SLA fue incumplido, para estos usuarios no es importante e...

• jira-service-desk
• jira-service-desk-cloud

I did upgrade my Self Hosted instance of Jira to the latest version but I did not see any new UI after the upgrade? Did I miss any step or the new UI is not available on the self-hosted instance? Wh...

• jira-service-desk

Hi Team,   I want to know what is 1. first response time of the ticket? 2. Once user and me started commenting on the ticket. for all the comments what is the average time taken for us to re...

• jira-service-desk

We are creating issues on our project , but our backlog seems to be empty.

• jira-service-desk

I cannot seem to find the area where I can add the permission for the customers to view their description and such in their portal requests. Since I am admin I can view my requests and it has many de...

• jira-service-desk

I'm in IT for a small company. Recently we got new management and they suggested we use Jira Service Desk for a ticketing system. They mentioned that I should set up the service desk on a VM we set u...

• azure
• jira-service-desk
• virtual-machine

Hi there, does somebody know if there is a possiblity to add different fields to the create ticket form depending on another fields value? The idea is that the customer is able to pick one of our p...

• jira-service-desk

Hi guys, We use JIRA Cloud for managing our dev work, but we're now trying to migrate our Service Desk from Citrix over to JIRA Service Desk. One of our main requirements is decent reporting so we c...

• jira-service-desk

Hi, I have a problem with configuring some custom fields to be required on the Create Form. They are marked as required in field configurations, but they are not validated on Create Form - they e...

• custom-field
• jira-service-desk
• server
• workflow

Hello everyone,   I was trying to display a transition in the customer portal, but it just does not appear there. I checked the following screws that might be responsible: Permission of cus...

• customer-portal
• jira-service-desk
• transition

Please Help. I'm trying to setup my own e-mail address for outgoing email. But Atlassian can not allow me do that. Please help. My domain was verified DKIM and SPF all setup.

• jira-service-desk

Is it possible to track devices support contract expiry in service desk?

• jira-service-desk

Hi Is there a way to display all the Knowledge Base article titles (with links) on the home page of the Service Desk portal? I'm not sure our users (public) will necessarily know what to search f...

• confluence
• jira-service-desk
• knowledge-base

When creating a new project in the JIRA Service Desk, there is an unspecified error.

• jira-service-desk
• server

Hello I'm trying to add a validation transaition in the workflow, but the option "Field Required Validator"is not available as show the documentation in the link below.   https://confluence.a...

• jira-service-desk

Hi, I have a Transition PostFunction that is not firing.   1. A user creates a Task Sub Task, it goes to Status:New via Transition from Create 2. I have a PostFunction on that Transition, fo...

• jira-software

Some of our Service Desk requests are too long. There is no option to save mid way and come back to edit and submit the form in Service Desk. There is no option to spread the questions on the Service...

• api
• jira-service-desk

Agent in both Assignee and Request Participant does not pause SLA when commented on ticket. How to fix? This is messing up SLA! Thanks! Ian

• jira-service-desk

How do I find all tickets in a Service Desk project that have same person in Assignee and Request Participants? Thanks!

• jira-service-desk

We ran into some issues with our agents editing field values so we decided to set the jira.issue.editable property on all statuses to false so that no edits could be made to any field while viewing t...

• jira-service-desk

Hola a todos   Posterior a la actualización de jira service desk 2.3 a 3.0 , al revisar un usuario en el portal del cliente no le aparece la cola de incidentes que se crearon antes de la actua...

• jira-service-desk

Hello, We're using the Cloud edition and have started trialing the service desk.   When a customer replies to an email triggered by the agent asking a question, his reply opens a new ticket ra...

• cloud
• jira-service-desk

Hello, We're using the Cloud edition and have started trialing the service desk.   When a customer replies to an email triggered by the agent asking a question, his reply opens a new ticket ra...

• jira-service-desk

Please refer ticket no : SDS-29277. We have performed mentioned steps on Tomcat web.xml file but still after vulnerability scanning we are getting same vulnerability hence unable to publis...

• jira-service-desk