A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello i subscribe to the trial for Jira service desk but i don't know how it works could somebody help me. Also we use the light version of the jira service desk i don't want to compris...
-
When using a Post-Function Script to add Watchers we are experiencing the following: Users with Manage Watchers permissions can no longer simply remove any of those Watchers added as par...
-
When any clients open a item by Portal any notification are sent. If clients send e-mail to open item the notification are sent perfectly. in my notifications configurations has others e-mail ...
-
e.g. if a customer's valid SLA expires in 2019, we want JIRA SD to inform us. can this be possible? Thanks in advance
-
Hi Community. I need help on retaining group picker field value when it is set to blank or null using scriptrunner listener. Scenario is after the issue has been made, if someone edited the group pi...
-
Hi, is there a way to migrate all Zendesk tickets into JIRA Service Desk swiftly please? Also, is there a bundle option to do so if we purchase the product? Appreciate your advice. Thank You.
-
Hi, Please can you tell me how to remove or add options in the help centre customer portal ticket view. E.g. I would like to remove Escalate and Resolve this Issue from some Projects? ...
-
Hi, We use Canned Responses in Freshservice, previously in Zendesk they were called Macro's. I can't see in Jira Service Desk if there is a feature for this. This is where in a ticket co...
-
After the upgrade, we are doing Jira manual testing (Post Upgrade Checks). 1. Able to create a project (Jira software, Jira ServiceDesk and Business) 2. Able to create new custom fields. 3. Create...
-
Setting up an email request for our service desk. I have it connected to the server and can see the email come in on the log, but it doesn't create the ticket and errors out saying, "Please check the...
-
Hey, so I'm trying to create an automation rule that does what I described on the title. Basically, some Service Desk Client opens a request, and then if it's something like a bug that we have to s...
-
How do I add a watcher to my current Jira ticket?
-
Service desk project, can't Set up email channel - says email inbox has items it - new mailbox with no email in it yet -
-
How I can give public/anonymous access to my Service Desk instance? I'm using Service Desk Server.
-
I have an field where we specify the price that the customer should pay for the request, when we have entered the amount in the field, then we sent it for his approval. The problem is that we need t...
-
Hello, folks, I am currently working as a temp in a software development company in Germany that is about to set up a helpdesk. I’m still pretty inexperienced with Jira, so forgive me for any mistak...
-
Browsing the JSD Server Jira project I found 194 reported bugs in an untriaged state. If Atlassian aren't even triaging bug reports what hope do we have of seeing them resolved any time soon...
-
I want to install Jira Service Desk into existing Jira Software server. I did this on my DEV server from the Application tab but am unable to create a project, I get error message JIRA Service ...
-
Hello, I've recently really got to grips with Jira and Confluence; I can honestly say that the way these two integrate together is amazing. However, I seem to be struggling on the c...
-
Hello, i have installend JIRA Service Desk on my self hosted Server edition. But i can not create a Service Desk Project. Ich startet JIRA new but i can not create a Project. Can you help...
-
Hi, How do we arrange the main task. i can arrange the subtask move it up and down to where i want it to be. whereas i'm unable to that on the main task. the order is not correct. we may need to a...
-
I need help in pulling the report of all the issue entered in Jira. Project Name is as follows "Global Training Requests".. Thanks, Vanishree
-
Hi As part of our service desk workflow, we have a Waiting on Customer step (right before the ticket is resolved). When the email is received by the customer, there is no ability for them to ap...
-
Up until the last week or so, I had been able to paste images from clipboard into comments in JIRA tickets without issues, across browsers (Chrome/IE). Recently, this has stopped working, such that ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 11 | |
| 10 | |
| 9 | |
| 7 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 13 hours ago | ||
| 15 hours ago | ||
| yesterday | ||
| Tuesday |