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Jira Service Management
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I feel like I am missing something really basic here and I apologize if that is the case! :( But in my project there were fields that I had to have put in there and now the entire ticket structure...
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Hello! there is some way to automatic refresh portal request page, after customer clicks in type request?
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Gostaria de saber como faço pra configurar a resposta no email, virar comentário no chamado, pois quando o usuário responde no email, não chega no chamado o comentário que o mesmo fez.
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My company gets a lot of requests and we are having trouble finding responses in a sea of new requests when they go to our email. We find it in efficient to look at each individual task assigne...
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[Jira Service Desk Cloud] The email address being sent to our clients is problematic. Can it change?
Using Jira Service Desk on the Cloud my team has set up many automated emails that get sent to the clients as they make requests and their requests change state (etc). There is however one LARGE p...
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I cannot see any option to add a collaborator, can someone help please?
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After upgrade jira servicedesk to 3.12.2 and jira software to 7.9.2 Incoming Mail Handlers fail with this text: Este es un correo automatizado proveniente del servicio de creación de incidencias en...
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When users create tickets and need to copy text from another application such as Notepad if they try to paste using "CTRL + V", all new lines are stripped out. If they do a right click on the mouse ...
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issue type = Content Update screen scheme for this issue type = MyScreen (contain 12 Fields) This request type which you can see on picture used 6 fields from above screen scheme. But wh...
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Dear all, In order to customize the view of the Jira SD Portal the Refined Theme for Jira SD as an Add-on was used and customized pictures added, which were made bigger. And the issue is that when t...
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Working on: Jira Service Desk - Cloud We were planning to incorporate email templates into the workflow. e.g. Within a status when invoked, based on selection of organization and choic...
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Can I control which customers an Agent has access to? I may want Agent 1 to have access to Customer A and Customer C. And I may want Agent 2 to have access to Customer B and Customer C.&n...
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Hello, I am trying to set up a service desk project as an IT helpdesk and I need some assistance with the email notifications. So far I was able to set up the initial customer issue email...
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On a request type, I can't seem to add "Attachments" as a field. I only see the following (attached picture) How do I get "Attachments" to show up?
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I'm attempting to configure the URL for a project in [project] > Settings > Details > URL so that instead of having the URL https://jira.my.domain/servicedesk/customer/portal/1 it's more lik...
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Hi! I want to add a colleague as an administrator in the lease deposit desk, but when I add her to the team, she isn't granted admin status, only lease desk member status. How do I fix that? Thanks!
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How do I set up each of our clients in Service Desk? We need to be able put in Client name, address, version of the software, when implemented, contract information, etc. along with who i...
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By closing one sprint or a board within a Project, other sprint or board get closed in other projects. The boards are totally independent from each other and they're not parallel. ...
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Some of our clients access the service desk from mobile and we would like to eliminate the column "Service desk" from the table. Currently, the columns that are shown are: Type, Reference, Su...
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HI, We have created one portal where a user can raise query related to there project.for this, we have created one custom field with name project.when user select there project from the list, t...
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JIRA Service Desk use old fav icon. How repair?
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Our jira service desk portal too slow and check the slow queries log file. Some queries taking nearly 8=10 sec. How can improve the performance? Here is example: /rest/servicedesk/1/servicedesk/CS/...
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I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to. No captcha is show...
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Hi everyone! About setting up email in JIRA DESK. We do not want to open calls by email, we want to enable only the inclusion of comments in calls already open. In the training we did, we were told ...
Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| 2 hours ago | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| June 6, 2025 10:03 AM PDT |