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Jira Service Management
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Solution: There may be no users in the dropdown, you have to type out the name of the user you want instead. Original Issue: Afternoon, so here is my issue. I am an admin over a service desk p...
846 views 3 0 Deleted user November 14, 2018 -
Hi my company is looking into implement a customer service management solution and right now we are describing between ServiceNow and Jira SD. There are a few outstanding questions that I was hoping ...
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I am looking for a way where the values in Custom Field of type select list can be restricted based on the "Request Type". There is a way to do this for Issue Types; via 'Behaviours' script. but I wa...
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I just posted a detailed question regarding an issue i am having with setting up bamboo and noticed a "SPAM" tag at the top https://community.atlassian.com/t5/Questions/quot-Please-wait-whil...
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Sometimes when the reporter tries to close an issue on Service Desk standard screen (without comments), the screen doesn't submit the form and it doesn't shows any error message. The "close" transit...
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Hello community, if a customer is answering to an Issue the Status doesn´t switch automatically from "Waiting on Customer" to "Waiting on Support". Any ideas? Best regards ...
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While setting up our service desk, I have played around with various JSD projects. I also added some customers und users to some "initial" JSD project. The I deleted this JSD project. ...
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I have a new Jira Server installed with Service Desk in trial mode for only 2 days, so i haven't changed much in the system. I tried to test the Approval work flow in both the "Change Request" and "...
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Hi, I'm not able to create an automation rule for creating a linked issue. I used manual from link below https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-li...
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Currently, I'm having issues with JIRA 7.12.3 not responding after a period of being idle, typically 1 day or less. After waiting a couple of minutes, JIRA eventually responds, but my dashboard is m...
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After update plugins: custom field Quality response shows undefined Everything worked fine before, but now there is only ' undefined'. and not the objects ' ok ' and ' not ok'. Checked everything;...
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We need to implement the JIRA Service desk (Cloud) Customer Portal Login through our website. In our website a user login section is there its shown below when a user Submitting the form by giving...
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Hi, I am setting up new service desk project with Kamban theme. I turned on email requets from customer, set up notifications. But after I send email as a customer, I receive automati...
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Hi Team , Support level and service level is not visible in the jira. Regards, Rekha v
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HI, We want to customize our jira sd "View request" filter by adding user define custom field. for eg., we've one Select List custom filed "Project List" which contain 15 projects from ...
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When I scroll to the bottom of a list, the filters etc. in the top header go up as well, but when I scroll back to the top of the list, the header and filters do not come back into view. I have to ha...
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Hello, I recently moved Jira and Jira Service Desk to a new Windows server. Everything seems to be up and running; however, Jira Service Desk is not creating any tickets from emails. I have gone thr...
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The "test connection" email gives the following error : An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7...
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Hey there, as we are using Automations to automatically update/close/comment Tickets based on SLAs ... but we don't really want to use a "Real Persons Account" for this - better would be a System Us...
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Hello, I am trying to find a better way how to allow only the assignee of the issue to perform any transition in my Service Desk Project workflow. What i am trying to achieve is that agents ...
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Hi people! In our Server Jira Service Desk we have many projects and, although they were created with shared configuration, Jira makes a new copy of the SLA Calendar for each new project. I...
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Hello, We have Jira Software, Jira Service Desk and Confluence integrated with a Crowd server. They all are Server and installed in our infrastructure. We have added a customer to a basic Service ...
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Hi, I am testing accessibility for participants. I could share an issue in the help centre portal previously but now I can't. For example Agent One as creator clicks the Share link in th...
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Hello, I tried reviewing other threads and I don't think I've seen any exactly like our issue. We have an agent job that sends in a ticket into our JIRA help desk via email when a process is comple...
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Hello, if we try to connect a confluence space in Jira Service Desk, it doesn't show any spaces to select in the list, so we try to create a new one and get the following error: "We couldn't create...
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