I have the following configuration for SLAs: But when I look in the Service Desk Queue, this ticket has its timer paused when the timer should instead be running: Question: What...
We have the following questions. We have JIRA OnDemand Licsenced Version: 1) we want to create reports for Custom Fields. how can the be achieved OnDemand version? 2) Can we export the reports in...
Hi, I installed 'Service Desk' and want breakup the requests in different buckets. I have different 'Components' CAD, Harware, Intranet, etc. (see attachment). I have three buckets in which to c...
Hi, I add the service desk add-on and created a coupld of 'service desks'. How can I delete one of them? Thanks in advance.
I can't find any documentation anywhere. I need to search for a ticket from a specific user. Thanks.
I have a post function up on issue creation, to set the value of a custom field (Text Field (read only)) to %%CURRENT_USER%%. Unfortunately it causes a "NullPointerExeption" in java (unable to update...
i have a service desk and everytime a user creates a ticket the team does not get a notification. What should i check to make sure we receive emails when tickets are created?
Hi, I'm trying to review the Service Desk module within Jira. However, when reviewing the plug ins, it states that the Service Desk is unavailable. Trying to click on get started (https://itimltd...
In our project user is demanding functionality that would copy the value of the "links to" field in subtask and add it in the parrent issue. Example: If subtask is set to fail, user is forced ...
Why the table grid editor custom field doesnt show the gridlines and columns when you include them to the customer portal in service desk.
I have this field in Global Permissions and I can not find any documentation on exactly what it is for and how to use it. Can anyone point me to the documentation on this? Thanks!
I would like to add a Contact list to the Service Desk. Is this possible? There is an advantage to tie the contact to the service requests.
Hi, We just started using the Confluence Knowledge Base Survey plugin. I use the survey macro on all our knowledge base articles. Those articles are also searched when someone reports a new issue t...
Hello, I am using Atlassian cloud and the JIRA evaluation version. I have defined 2 users and invited them to connect to my project. When there are clicking on the link provided then never get...
Hi, Can I change or modify the customer portal url somehow? Our company uses JIRA Service Desk ondemand and we have several Service Desks in use. Only problem is that the url is predictable being h...
We need a KB solution where customers can browse the articles without having to create an account. Is this possible with JIRA Service Desk?
Is it possible for the annoument banner rotate between different information, this would be used globally. Can this be managed through the front end or backend? If this is possible can there be...
The question I have is related to ServiceDesk specification. My target is to have a functionality where my Customers (B2B) can log in, leave a ticket related to the problem they found or reques...
Hi Is it possible modify the e-mail templates in Jira Service Desk templates?. The problem is that the e-mail templates for watchers users is different to the user who has created the issue. ...
Hi everyone, I would like to use the Script Runner Plugin to detect if there was a comment added during a workflow transition screen. If that is true, then I want it to fire an "Issue Commented" e...
Team: In addition to the error message we also get the message "The issue may have been deleted or you don't have the permission to see it" Could you please let me know where to start lookin...
In the Atlassian Service Desk FAQ about including colleagues in a ticket it says: If you would like us to make your ticket visible to colleagues on your team, just comment on the ticket with thei...
Is there a way to hide/disable the "Create KB Article" button in Service Desk? We plan to use a Knowledge Base linking feature, but we have a different workflow for managing the development of wiki p...
Hi all, I don't know what happened, but just today within our JIRA, we cannot see Dates being displayed properly. Instead of displaying a date and time, it shows "an hourcommon.date.r...
Has anyone got JIRA Service Desk working with their SSO? The usual process is to have a custom authenticator and modify seraph-config.xml so that the JIRA login page takes you to the local SSO servic...
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