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Unable to disable search bar in jira service desk portal (help center)

Emilia Zubkowicz
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April 30, 2024

Hi,

Since I have no knowledge base linked to my project and I just want customers to have access to their tickets I would like to disable entirely the search bar. I found info (see screen) that one can disable search in Portal Settings but I do not have this option.

Do you have any suggestions how to hide it?



Screenshot 2024-04-30 at 12.48.46.pngScreenshot 2024-04-30 at 12.56.10.png

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