Bulk update "request type" possible?

[Oliver]

Dear Community,

I am looking for a way to update the field “request type” in a mass processing. Unfortunately, the mass processing or the filter does not offer the possibility that I only output such processes.

I would therefore like to ask the community whether you know a sensible way to determine all processes that do not have a “request type” and how to assign them?

Many thanks and best regards
Oliver

[Hannes Obweger - JXL for Jira]

Hi @Oliver Kühnast

you should be able to edit the request type using Jira's built-in bulk editing flow. Go to Filters → View all issues, search for the relevant issues (e.g. using a query like

project = <your project> AND "Request Type" IS EMPTY

) and then trigger the bulk editing flow via ⋯ → Bulk change.

Does that work?

Edit: Apologies; I only tried this for Cloud; it may not work for Data Center.

[Oliver]

Good morning @Hannes Obweger - JXL for Jira,

Thank you for your reply. Unfortunately, this field is not available in the value list, so I cannot filter on it. That's why I was hoping that there was some kind of workaround.

[Christian Sprenger]

It is called _Customer Request Type_

{code}

project = <your project> AND  "Customer Request Type" IS EMPTY

{code}

[Hannes Obweger - JXL for Jira]

I should add that bulk editing of request types is now available (for Cloud and Data Center) in the app that my team and I are working on: JXL for Jira.

This is how it looks in action:

For context,  JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of advanced features, including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, conditional formatting, and inline bulk-editing via copy/paste.

Any questions just let me know!