How can I use the Organization detail fields in automation

[Robert Nichols]

So I'm using the useful organization detail fields and I want to pull that back for use with automation. I can't find any smart values, or anyway to have them return via api.
There is an api that can return the properties of the organization, but that doesn't include the detail fields.
I can't seem to find anyway at all to use these fields, which seems bizarre 

[Joseph Chung Yin]

@Robert Nichols -

Organization in JSM is associated to user account, then it can be used against issues.  Take a look at this KB article - https://confluence.atlassian.com/jirakb/how-to-use-jsm-customer-s-organization-information-in-automation-rules-1115679210.html

Hopefully, this will help you and give you an idea.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Robert Nichols]

Hi thanks for the quick reply.  I already use that method to correctly associate the organization. Although that let's me get the name and id of the organization, i couldn't figure out how to get the property fields.

For example ive created the field timezone which I use to apply the correct sla. But can't find a way to pull that into an issue field

[Joseph Chung Yin]

@Robert Nichols -

Here is the API reference page on Organization properties - https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-property-propertykey-get

In addition, there is also an outstanding enhancement request for more functionality on storing/retrieving more information as related to Organization that you may want to add yourself as the case watcher for Atlassian updates - https://jira.atlassian.com/browse/JSDCLOUD-5966 

Sorry.

Best, Joseph

[Robert Nichols]

These Organization properties are not the same as the organization detail fields. From what I've read you can set them via api and read them by api - but they aren't the same as displayed as fields 

[Joseph Chung Yin]

@Robert Nichols -

Can you provide some clarification on your statement of "Organization details fields"? (i.e. sample screenshot on Organization fields etc..)

It is my understanding that you are referring to the fields offered when you enabled the feature of "Customer services management" feature for your JSM project.  Is my understanding correct?

Best, Joseph

[Robert Nichols]

I mean the fields as per this documentation 
https://support.atlassian.com/jira-service-management-cloud/docs/manage-organization-detail-fields/

[Joseph Chung Yin]

@Robert Nichols -

Thanks for your updates and you have confirmed my understanding.  At this time, I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance.  When you contact them, make sure you include the URL link you provided and mentioned this is related after one enabled the "Customer services management" feature against the JSM project.  It is because this is how one can setup fields against an Organization object.

Please keep us updated once they have responding to you with assistance on the solution.  I am sure others will be interested to learn about them.

Sorry.

Best, Joseph

[Robert Nichols]

No worries. Thank you for your assistance.
For now I'm duplicating data into Assets and then using data from them instead 

Best
Rob

[Johan Nilsson]

Hi,

Maybe the Customer Service Management APIs can be used to get the requested detail fields?

https://developer.atlassian.com/cloud/customer-service-management/rest/v1/intro/#about