Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

SLA colors !!! URGENT please

Mohamed Saad Taha
Mohamed Saad Taha December 5, 2023

Dears,

I am confused about SLA signs colors when SLA is breached as bellow scrren shoot the RED and Orange the SLA is breached but what is the differance ?

1.JPG2.jpg

Answer
Watch
Like Be the first to like this
222 views

1 answer

1 accepted

2 votes
Answer accepted
Fazila Ashraf
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 5, 2023

Hi @Mohamed Saad Taha 

The clock one shows that the SLA breached but is still running as the end condition is yet to meet.

The other one is for SLA that ended but breached.

Hope this helps!

View More Comments
Mohamed Saad Taha
Mohamed Saad Taha December 5, 2023

@Fazila Ashraf 

 

thank you so much for your reply and also I found this may help others

SLA display formats and time frames | Jira Service Management Data Center and Server 5.7 | Atlassian Documentation

Like • Fazila Ashraf likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events