I want to use the shortcut function for creating a linked issue (In the original issue, I choose "Link Issue" and then I choose "+ Create linked issue") However, regardless of what I am choos...
In our sandbox this automation rule works, in our production environment it doesn't. What could be the explanation for this? The only difference is that in our sandbox environment the issue is made ...
Hi, In the last paragraph of this article ( https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-reference/ ) it mentions that you can set-up a "Reference type" for a Refe...
Guys, Has anyone tried the DR solution in the URL below: https://confluence.atlassian.com/enterprise/disaster-recovery-guide-for-jira-692782022.html Thanks. Jason Du
May I request you to please provide JQUERY for the below requirement My requirement is for example if the ticket is created on the previous months for Ex: December/January and which time...
Hi, I am in the process of configuring the Customer Service Portal for a Service Management project. I have looked online for how to enable CAPTCHA for the portal, but can't find the option in the S...
Hi everyone, I'm a site-administrator for Atlassian Confluence, Jira, and Jira Service management. We recently verified our domain on Atlassain by, 1. Admin > Drectory > Domains ...
Hi everyone, We're using JSM Cloud and have both a Sandbox environment and a Prod environment. Something weird I've noticed is that in the Sandbox, the reporter field shows as "Raise this request o...
HI, I made a backup of my jira cloud instance ( https://douanes-mg.atlassian.net/ ) on another instance ( https://recette-douanes-mg.atlassian.net/ ) the bachup was successful but the plugi...
Hi, I want to add value to an exist field, but I want the change will be only for 1 project. Thanks in advance
Hello everyone, we have all our customers in one project and in the real support a specific group of agents are assigned or dedicated to attend a specific customer. When a ticket is created, every ag...
Support, Where or when will the ITSM 4.20.6 be published for downloading? I see that Jira/Core 8.20.6 are available for downloaded but I only see 4.20.5 published. thanks  ...
Hi! Almost a month ago there was a blog article https://www.atlassian.com/blog/announcements/atlassian-acquires-percept But I can't find any details how to use these product in Jir...
Hi, I create an Insight Custom Field - when create issue it only show versions object of current jira project. step: 1、create an empty Object Schema. 2、use plugin (Insight Jira and Bitbuc...
Does this include any update to the issue including edited Detail field, Comments, edited comments or deleted comments?
Hi, I'm evaluating JSM and few other products as a potential new SD-tool. One thing that I just can't wrap my head around is the organization sharing and its potential effects. Our scenario is...
Any ideas what the issue is here, or if its a confluence limitation? Video is public in loom, works when logged into confluence but users who aren't logged in can't see the video. All s...
oi pessoal. Estou tentando configurar outro domínio para abertura de task. mas o erro javax.mail.AuthenticationFailedException: AUTHENTICATE falhou. ao se conectar ao host 'outlook.office365.c...
We are trying to update two attributes (Business Owner (user) and Building (text) on existing objects (Host from a Discovery) in Jira Insight. We are using a .CSV exported from Jira and then added t...
In my schema, I have a "Computer" Object which references a "Department" Object. On configuring the computer page layout and adding an IQL query: Object having inR(objectType = "Computer", refType I...
Our customers see 3 fields from the View Issue screen: Status Request Type Shared with I want to share the Sprint field on this screen, so customers can see how many weeks ahead an issue ...
Hi, I would like to know if there is a way to add a confirmation step for setting the organization For example, the step would be that when I choose the organization, there is a box or someth...
Hi! Stuck... REALLY hoping someone can help! First of all, company are not using the priority field and so is not an option to use that as the differentiator. I'm trying to set a 'ti...
Hello all, I would like to use an automation to copy the organizations from a customer in a custom field. Is there a smart value field for this? Is this possible. Example: customer A is in organiz...
Hi Folks, When I add attachments to an incident for a customer take it to Close-Done the attachments are stripped when the "mail" reaches the customers inbox. Any ideas? is it a setting? T...
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