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Strip comment on issue creation

Todd Winton
Todd Winton
Contributor
May 23, 2023

We see maybe 1-2 time a week that a customer will decide to send a long email thread to our email channel to create an issue and the email has too many characters.  Is it possible to apply the same stripping rules that are applied to comments for existing issues to issue creation mail handler? 

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Artur Moura
Artur Moura
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2023

Hi @Todd Winton ,

 

I believe this community post should help you. It mentions this KB that you can customize the Velocity Templates.

I hope it helps.

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