The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Strip comment on issue creation

Todd Winton
Contributor
May 23, 2023

We see maybe 1-2 time a week that a customer will decide to send a long email thread to our email channel to create an issue and the email has too many characters.  Is it possible to apply the same stripping rules that are applied to comments for existing issues to issue creation mail handler? 

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Answer accepted
Artur Moura
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2023

Hi @Todd Winton ,

 

I believe this community post should help you. It mentions this KB that you can customize the Velocity Templates.

I hope it helps.

DEPLOYMENT TYPE
SERVER
VERSION
8.22.6
TAGS
AUG Leaders

Atlassian Community Events