Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to link tickets directly to a Hardware Asset, based on if that specific asset is assigned to the reporter. I have an idea on what to use for the JQL to filter out specific things, but...
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I am trying to create a basic groovy script that will parse the subject and body of incoming email to create issues to start. I have been trying to use an existing example script I found as the basis...
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Hi, the portal view of JSM can be visible to customers (with email) or even being set public as far as I know. How can I make it independent from the viewer (public or customer) not having to p...
1,344 views 3 0 Deleted user May 23, 2023 -
Hi, i am looking for an option that jira sends automatic answers to users if the body of the ticket they created contains specific keywords Body contains, Ourlook, emaill, space, mail...
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I am creating some channels on Slack to notify me of alerts, but I only want alerts when an incident is created. I identified that the alias has a pattern, but when I put that pattern in a Slack filt...
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It's display error something went wrong try logging again
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We started to define our assets in Jira Service Management Assets. I am looking for options to create reports. The only I can find is the export to a csv file. Are there other options?
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Hi Community, Is there a way for the customer to enter comments via e-mail after the ticket is closed? I know about satisfaction survey. But comments are visible on reports, but not on issu...
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Hi, I'm currently working on implementing an Account Access Request form for our organization. We want to streamline the process by automatically notifying the corresponding SystemAdmins when a requ...
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We have student workers and interns to whom we grant agent level access in JSM. Sometimes their managers forget to tell me when they've left and no longer need access. Is there a way, when I grant a...
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...eek. But as this is not true for Jira Software I am confused.
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Hi there. A problem we have encountered is that sometimes our users will create Change Records where the Planned End date/time is same as the Planned Start date/time. This means that these changes ...
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Hello, Since we have migrated to the version 5.4.2, it miss the toolbar for the textfield multiline. Thanks
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Hi, I am trying to create ticket via rest api. I have a objects and I want to select object via rest API, now my json look like that customfield_13083 is my field linked to objects {...
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We see maybe 1-2 time a week that a customer will decide to send a long email thread to our email channel to create an issue and the email has too many characters. Is it possible to apply the s...
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Hello. I'd like to copy attachments from one Issue from one Jira instance to an other Issue in a other Jira instance. Both Jira instances are "Data Center". For this I use JIRA API to get attachment...
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We are considering the following: https://www.atlassian.com/software/jira/service-management/pricing but we would like to know the cost breakdown for integration: Do I need separat...
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Does the stakeholder role in opsgenie requires license ?
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How to change the display text in Jira service widget on enabling Knowledge Base. The current text says "Unclassified Issue", we would like to change it to "Connect with support team". Please ...
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I'm in trouble with clockwork - an add on in Jira. I'm trying to export the work log in Clockwork into excel file but recognized that project and users are in a same column. I wonder is there an...
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Hello, How can I change the portal name to XXX.CompanyName.net?
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Hi Atlassian Community 👋 Mohamed here, from Jira Service Management Assets Cloud Product Management team. Setting up a new object schema in Assets can be daunting - where to start, what to inclu...
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I have created a Priority Triage in the workflow after an incident has been raised with 4 transitions (used the help notes). Now the notes say that I should use automation, but I get into branching a...
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We are trying to design a form with custom fields and we want the email id field to be auto-populated based on the customers login information. Can you please share how this can be accomplished witho...
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We use the jira board for contract requests and would like to upload contract templates in fillable pdf format for requesters to select when they submit a request. Is that possible?
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