Community resources
Community resources
Jira Service Management
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I went through many different forum questions but none seem to address my particular issue. Our Customer Support center has moved over to JSM as their ticketing system. All their ticke...
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I suspect it is because we are running the discovery engine as a service with a named function user as logon/owner. Does this user have to be a Jira user ? and if so what rights are needed ?
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Hello there! I'm attempting to compile a list on a top-level task and running into an issue with automation. For context, this top level task has several linked tasks, each with a Smart Value ...
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Hello Team, Any suggestion would be helpful, How to create Dashboard which shows number of projects with count of versions? This is not on cloud version its on Premise. Thank you, Ma...
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Hi Community, I might be overlooking this but in a certain JSM premium instance I do not see the Post Incident Review work category. And I don't see the "create PIR" button on incidents. Does any...
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Good day everyone. I am trying to make fields required when logging new issues from within Jira using the " Create '' button on my project. I managed to solve the manual entry o...
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Não consigo inserir um Épic mesmo com o item adicionado em configurações.
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Hi everybody. I am having an issue about email notifications in JSM when customers can mail requests. My client's customers get that email when sending a request : Subject: [Action required] Val...
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Hi, how can we implement the loom button for our service desk in JIRA as it is shown in the short marketing Video? Thanks
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Preciso criar uma TAG para identificar meus produtos e gostaria que mostrasse no topo do quadro as opções para filtrar. Já fui no tipo de item e inclui o campo categoria porém não aparece. Segue foto...
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We have a service desk that has two external emails using a fowarder. Is there any field that can be used in an automation rule to detect which email the request was sent to? We would rather not hav...
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I,m not getting emails alerts from airflow. can anyone tell me how we can integrate email alert in opsgenie with airflow for successful dag run or fail. thanks in advance.
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I want create a ticking tool. How should I start
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Hello Team, I have a query regarding automation. Below are the details. I have three custom fields 1 is "ABC", 2nd one is "JKL" and 3rd one is "XYZ". In that ABC custom filed ...
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We currently have a daily rotation in our team. Also, some alerts are coming from a ticketing system. As a result, these tickets might be open for a few days with limited interaction required by our ...
692 views 2 0 Deleted user June 29, 2023 -
In Project that we use in order to work with customers, we have two Request types. In the portal, when customer clicks the Project name, they see: *Contact us about and then Sub - title and a ...
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Hi, This is my challenge. I have 6 service desk projects: 3 - Customers/accounts are added manually by us. 1 -Internal project, available for all staff. 2 - Projects open to everyone, th...
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Hi, I am trying to create forms and use sections, now I have a case like this, I have two fields(fields 1 and fields 2), I want to show this two fields every time, but if user mark "A" in field...
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When sending emails regarding any issues, tickets are not getting created.
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We are setting up our service desk with Jira Service Management: this tool is in charge of our ops team. At the moment our dev team uses Azure DevOps to track its tasks. In our ideal process when a...
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Good morning, before asking for information in this community I inquired on other threads about Jira's functionality. The problem for which I am asking you for support concerns the visibility of pr...
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How I can get back adobe xd links to child issues after moving epic to another project? for example I moved 1 epic with 70 child issues from project 1 to project 2 but issues moved emp...
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- jira-service-desk
- jira-service-management
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Hello, we have a project that has its owm email addess - projetc@domain, but when we reply to customers, JSM uses jira@domain instead of project@domain. Is it possible to have them aligned ? Thanks
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Hi team, I'm trying to create an automation for the assets I have in Insights but am receiving the result : No issues were found, stopping the rule. The automation is as follows:...
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I need an app that allows me to have the same functions that "Translation for Jira service management" has in server but for Cloud. I've been searching in the market place but I don't kno...
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