Autoresponses to tickets containing keywords?

Question

Hi,

i am looking for an option that jira sends automatic answers to users if the  body of the ticket they created contains specific keywords

Body contains, Ourlook, emaill, space, mailbox as example

makes Jira to send an answer to the user how to get his/her mailbox size extended

I am not looking for KB articles related to a request like this just an answer email if possible

Thanks for help

Alex

Albert Barns · Answer

Good morning Mikael,

many thanks for the information. Highly appreciated

Have a great week

Alex

Mikael Sandberg · Answer

You could do this with automation and the if/else component, something like this:

Another option instead of the if/else component would be to use smart values and the match() function to see if the descriptions contains a specific word.