Jira Service Management

How do I export a Service Desk project from our test environment and use as a template to set up the Help Desk project in production. I need all the schema's, custom fields, workflow, and structure,...

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• jira-service-desk

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• jira-service-desk
• scripted-field

This question is in reference to Atlassian Documentation: JIRA Service Desk 3.0.x release notes JIRA is running on 5.2 and Service desk  1.1.1, We are planning to upgrade to JIRA 6.4 ...

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• jira-service-desk
• update

Hello experts! Can someone advise me on how to automatically create recurring service requests?  What my clients want is some requests to automatically be created and show in their queues on c...

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• jira-service-desk

We are running JIRA with Service Desk on Cloud so the JIRA Automation Plugin or other plugins are not an option. We have in our workflow a 'Waiting for Customer' and the issue has not been upda...

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• automation
• jira-service-desk
• sla

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals In workflow edit screen, on status settings, there is no such checkbox. Only "Allow all statuses..."...

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• approver
• documentation
• jira-administration
• jira-service-desk

Recently, I upgraded my agent count from 50 to 100. I need to add several people to JIRA to allow them access to the service desk and tickets. We are unable to do this as it says we would not have en...

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• agent
• jira-service-desk
• licence

This question is in reference to Atlassian Documentation: Receiving requests by email Can JIRA service desk be configured to create tickets from emails not registered in our system? 

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• account
• email
• jira-service-desk

This question is in reference to Atlassian Documentation: Managing collaborators Fix the article describing the  Create the article describing how to setup cloud instance for both JIRA an...

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• collaboration
• jira-service-desk

This question is in reference to Atlassian Documentation: Example: creating an SLA that doesn't track continuous time Ask your question here...

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• jira-service-desk
• documentation

This question is in reference to Atlassian Documentation: Default service desk project configuration Hi Once the default Service Desk project has been setup with it's <Project Key> I can chan...

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• jira-service-desk

Hi, currently, we're trying to update from JIRA 6.4.13 with Service Desk 2.5.9 and JIRA Agil to JIRA 7. Unfortunately, we can't get Service Desk up and running. The Service Desk Sidebar doesn't appe...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Managing the email channel I was originally brought here thinking the puller or processor were not on but, they are yet my public comments o...

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• documentation
• jira-service-desk
• notification

Hello, I was wondering how people use Service Desk to track purchase.  For example if a user opens a service request for new hardware/software can we then request approval from their manager, en...

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• jira-service-desk
• purchase

is possible generate from a email-request a registry with a specific type issue?  This question is in reference to Atlassian Documentation: Receiving requests by email Ask your question here....

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• email
• issue-type
• jira-service-desk

This question is in reference to Atlassian Documentation: Enabling public signup and CAPTCHA Do external customers (do not require a Jira SD license) need to sign a terms of agreement before using?&...

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• captcha
• jira-service-desk
• public-signup

Is it possible to use custom company URL for cloud hosted service desk??

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• jira-service-desk

Hi, I would like to know if it is possible to automatically change the status of a service desk issue when someone assigns themselves to the issue?

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• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring email notifications Anyone know if there is a way to customize or change the language or content in automated emails?

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• documentation
• notification

This question is in reference to Atlassian Documentation: Configuring the customer portal Ask your question here...

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• customer-portal
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals Ask your question here...

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• approver
• jira-administration
• jira-service-desk

I'm validating Service Desk capabilities. Currently I see very limited options of Service Desk Portal configuration. Is there a way to: Configure fields that are displayed on Requsts list? Currenl...

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• customer-portal
• jira-service-desk

I am trying to find my service desk Id, but have no idea where it is located in the application. I need it to but a url for my request. I also need to get the requesttypeid as well. Thanks rest/serv...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Using service desk queues I'm trying to work through our hierarchy. I'm planning to set up each customer as a project. However, this would ...

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• jira-service-desk
• queue

This question is in reference to Atlassian Documentation: JIRA Service Desk best practices I would like to use a distro email to receive requests for service desk.  We currently use it today in...

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• jira-service-desk