I currently tried the app 'new status colors pro' to assign different colors to my statuses in my workflow. However, the status only changes colors on the advanced filter search and not in the projec...
Is there a way to customize the basic layout of the custom Insight fields? I know that I can select in the configuration the fields/attributes and the IQL for the custom field that I want displ...
Hi We are trying to see if we can use Jira Service Management. I would like to know the process of archiving resolved issues. How can we archive the resolved issues which can be used later for audit ...
Any alternate means of access while this is "worked on"?
Jira has commented on an existing issue instead of creating new ones, they are not reply emails but JIRA associates it as a comment! Is it possible to solve?
When a user emails a ticket in, that ticket is created twice within Jira helpdesk portal., both tickets have identical information within. for example, user emails monitor trouble ...
Anyone have one that reports on volume by category
This is a significant disruption to our business. Please advise on when services will be restored.
I am looking to set up an external customer support which will allow our customers to ask for help or a question? I'm not sure if that is done by setting up an email OR can that be done with so...
Hello Our site: santis.atlassian.net is down as well. Please add us to the list of affected sites and restore our site. Thanks, Thomas.
For 2 days, none of my Atlassian products have been available. in the Atlassian updates they say that they are working on it, but it has been 2 full days and everything, absolutely all the business o...
Hi, i'd like to send a Jira forms response from the trigger issue to a new created issue by automation without a connection to custom fields. Any ideas? Is there something like a smart value for fo...
Hi There, We are trying to use the new Forms functionality in JSM to have a dropdown which shows the a list of users, which is maintained via a group. I'm open to other ways to do this, but it seeme...
Hello, 2 days in a row we have a massive problem with our Jira Service Management. Our customers can't access and can't open a ticket. Jira is a crucial tool in our day. &nb...
Hi Everyone, I am facing this issue and it is driving me crazy. The date time picker in the summary is different from the on in the issue details although they are the same field. I have added...
Hello! I've tried to get this working all day and I'm finally giving up and asking here. We are using insight to store our hardware Assets ie. laptops and every object has a "User" with typ...
Hi, I want to solve following problem.... I've designed 2 Object Types in Insight: Software (contains list of software applications) Team (contains list of teams) I have linked the "Software" ...
hi I want to publish an article in the knowledge base. The article is complete when two source code files are attached to it. I want to know how to add a file to an article in the knowledge base. th...
Hi Fumbling my way through this, have setup a customer portal with issue tickets etc, works fine. I now want to add a user guide and help articles which the customers can view. I've set ...
自动化自定义设置中配置执行网络勾子
In this integration, the user should log in to Jira and create an issue, Can anyone help me.
Whenever I am moving RFC to another stage as shown in the Attached File, As shown in the snapshot The time should stop whenever/whoever changes the stage to ON HOLD the TimeStamp Should Stop But for ...
Hello Atlassian community, I am contacting you because I have a problem with a JS script. Indeed, the goal of my "mission" was to develop a JS script in order to meet a certain specification. When ...
Hi All, This is similar to the topic here: https://community.atlassian.com/t5/Jira-Service-Management/Create-Jira-Issue-with-groovy-script-in-Insight-automation/qaq-p/1853773  ...
I have successfully linked the customer portal to my website. Now I have a question about my existing customers who have already registered on my website. Do they all have to register again in the cu...
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