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Archiving Resolved tickets

Banajyotsna palbabu
Banajyotsna palbabu April 6, 2022

Hi We are trying to see if we can use Jira Service Management. I would like to know the process of archiving resolved issues. How can we archive the resolved issues which can be used later for audit purpose? Please advise.

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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April 6, 2022

Hi @Banajyotsna palbabu ,

unfortunately, archiving issue is a feature of JIRA Data Center. On cloud and server instances you can't do that.

Please vote this open suggestion https://jira.atlassian.com/browse/JRACLOUD-5843 

Hope this helps,

Fabio

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