I would like to show the value of the Affects versions field together with priority and release values on an issue title in Backlog list. How can I do that?
Recently started using the JIRA Cloud as an agent who handles the tickets. I noticed that one of the tickets was incorrectly assigned to our queue/component and should have been assigned to IT Operat...
You won’t want to miss this one-of-a-kind experience featuring a conversation with multi-platinum global music artist and producer will.i.am on music, technology, and getting in the groove. Now is ...
Hi, I have few functions from JQL search extension, they are Linkedby LinkedIssueType SubTaskOf ParentOf AllIssuesInEpic I want replace these function by JQL tricks plugin add-on. I sharing...
Hi there, I've been trying to get a series of automation to work but have not succeeded. I had this working in Jira at a previous job, and it was perfect. Unfortunately, I set that up several years ...
In the Jira Service Management Data Center and Server 5.0 documentation we can see that is possible to configure Request View through admin rights to customize views. (https://confluence.atlassian.c...
We are facing issues where some of the tickets created by a slack workflow using a JiraCloud (Jirabot) is not updating Request type automatically . As we can see it is taking issue type as ...
I'm looking to create a custom field, is there a way to import the values? I have a maybe 50-60 options to be included. Thanks
Hello, Currently we're using jira service management with free plan. For some reason we receive such messages all the time: "Email notifications are off until next day. You've sent the maximum numbe...
Hi everyone, hope you're fine You'll see, my company is performing a system migration, and we have a bunch of tickets (issues in Jira) to migrate At Jira we've created all the assets requir...
We are holding a commercial 50 User license for Jira ServiceDesk. For testing-efforts we cerated a developer license. Since the maintanance of the server-products will not be continued, the question ...
Hi, Can I except from set trusted IP's for Atlassian Cloud products access for Jira Service Management customer portal, that it was public available. Now I set a trusted IPs, but i must c...
Hello, I have some specific issues which are resolved, but when I use the search filter resolved is empty or the filter resolution is empty , the query returns these issues. In the ji...
Looking to move multiple issues from Jira Software project to JSM project. In Jira software project all issues have many comments, and some comments are restricted to group. Now if I move the issues...
Is there a way to add a manager field to the profile of a user? We need this for a flow to automatically send approval to that persons manager whenever he/she sends a request.
we have a customer that logs tickets under a certain email address however the email address is used by multiple users now so we would like to rename the customer from a persons name to a generic nam...
how to fix once SLA is Fail at First transition. again second transition is with in the SLA. once SLA is Fail that SLA is fail. but that was not shows how can i get that one also open...
We have few customers raised tickets in a project and now we want to filter those tickets and now these customers are not part of the organization/Project. They are completely Inactive now. Help me o...
I want to show some customer only X group of issue, for example i have 2 groups Request and Problems, i want that X organization just see Problems, and the other just see Request
Hi, I'm having trouble with a Jira Plan (think these are/were also called Jira Advanced Roadmaps). We have a few of us with edit permissions and then we want to share the "read only" view with our wi...
There's a limit on how many outbound emails can be sent each day. Where can you view the statistics on how many have been sent to know if/when you are approaching the limit?
All the users aren't getting the email notification suddenly after 2nd November 2022. Can anyone help us to solve this issue?
Hello JSM community, As outlined by Microsoft previously, the support for Basic Authentication which was previously scheduled to end in September 2022, will now permanently end in the first we...
Hi to the community, I am currently starting to set up insight in JSM. Now I understood that it makes sense to split object schemas for example having one for each "topic": ITSM Schema, HR for emplo...
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