Recently started using the JIRA Cloud as an agent who handles the tickets. I noticed that one of the tickets was incorrectly assigned to our queue/component and should have been assigned to IT Operations queue. In the previous instance of JIRA, we could change the component of a ticket so that it is assigned to the correct queue. Not able to figure out how to change the component of a ticket in the JIRA Cloud.
Welcome to the community. What you need to do is to see what JQL is used against the IT Operations queue first. Once identified, then you can determine how to adjust the ticket in question, so it can be part of the queue above.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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