Microsoft's Deprecation of Basic Auth in January 2023 and how it affects Incoming Mail on JSM Cloud

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Hello JSM community,

As outlined by Microsoft previously, the support for Basic Authentication which was previously scheduled to end in September 2022, will now permanently end in the first week of January 2023. However, starting October 2022, Microsoft will be randomly turning off Basic Authentication for some customers with the ability to use the self-service diagnostic to re-enable Basic Authentication for any protocols they need, once per protocol until December 2022.

It’s recommended that JSM Cloud admins reconfigure Microsoft Incoming Mail using OAuth 2.0 before the deprecation timeline to continue creating issues and comments via email. Also, if you are connecting your incoming mail using Microsoft email server for the first time, we recommend you to connect with OAuth 2.0. To add a Microsoft custom email account with OAuth 2.0:

1. From your service project, select Project settings > Email requests.

2. Choose Microsoft as the email service provider and follow the prompts to link your account.

3. If you are currently using Microsoft email server on Basic Auth for incoming mail, you would have to Delete the incoming microsoft mail server that uses Basic Authentication and reconfigure again using OAuth (above two steps).

For Microsoft email servers, JSM will auto-fill authorization and the token endpoint data. You’ll need to review and confirm permissions to let JSM access your information.

Note: We’re currently working on adding support for Microsoft Government Community Cloud (GCC) customers for Incoming Mail. A separate blog will be published as soon as the support is added.

As always, if you have any concerns or questions, please feel free to leave a comment on this post.

Thank you,

Manpreet Singh

Product Manager, JSM Cloud