Jira Service Management

How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that. Comment: I am a little surprised that no on...

• Question
• jira-service-desk

We want to set up a story as a time bank and allocate sub-tasks to the story so that time logged against the sub-tasks uses up the time bank until there is no time left. At the moment when a sub-task...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi We've recently purchased the Service Desk plugin. We would like to amend the email Templates that come with Service Desk. For example the confirmation email that is sent to the reporter...

• Question
• jira-service-desk

We're opening up Jira access to our service desk project to some of our clients, to give them more functionality than they can get via the web portal (e.g. view attachments). We've got issue securi...

• Question
• jira-service-desk

I keep having my system taken over by someone from a 3rd party app. And they are rewriting my system and eventually locking me out of it.

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• jira-service-desk-cloud

How and where can I Set default permissions for comments? I don't want (by default) that my customers can see comments which are added by my developers.

• Question
• custom-field
• jira-service-desk

Hi, We are using JIRA Service Desk for internal management of faults etc.., but would like to add some extra links to the header of the JIRA Service Desk Customer Portal. Has anyone had any luck ...

• Question
• jira-service-desk

Last week I could still see the import option in our Jira ondemand installtion. But now it seems to be gone. I am in all groups (amongst them the site admin). When I check in the plugins section I ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

What disk is goog for saving information? memorex high speed CD-RW, magnavox CD-R, or Blekin wireless G USB Network adapter.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have the requirement to migrate the existing JIRA Service Desk data to another system as part of JIRA upgrade. Do we have option of export/import the Service Desk data just like JIRA?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I set automatic watchers (one or more) to all isues created in the project? I need it for JiraConnect push notifications.

• Question
• jira-service-desk

I've just installed the Jira Service Desk add-on to my new server. While I have production licenses for all my other products, the Service Desk add-on is using an eval license. When I click to create...

• Question
• jira-service-desk
• project

I install "Push Notifications for JIRA Connect" and it doesn't work. On my JIRAConnect I set push notification for creating task, also on my iPhone and it doesn't send me anything. Where is a problem?

• Question
• jira-service-desk

Dear Sir, Where I found documentation (Administration Guide ) for Servicedesk ver 1.2.5 in PDF format Thanks,

• Question
• jira-service-desk
• service

I like the Service Desk plugin but the current user-based pricing model (requiring a new user for each Service Desk customer) doesn't work for the case where you want to support many external custome...

• Question
• jira-service-desk

How can I set working hours for SLA, bacause we don't offer our clients 24-hour support? Is there any solution for that?

• Question
• jira-service-desk

I have other Hip Chat notifcation problem. I add Hip Chat notification in post functions in workflow on the last position. In HSQL DB it's working, but now I'm on MySQL and if customer try to create ...

• Question
• jira-service-desk

Is this possible to set permission for Service Desk Customers (JIRA Service Desk) to see only one type of issues and cannot see other types?

• Question
• jira-service-desk

Hello, I want to sort my Emails on service desk. I heard that the following is possible but i dont know how: If I get e.g. 100 different emails than I want to assign all mails about IT to the IT ...

• Question
• jira-service-desk

Is it possible to export and import SLAs from one JIRA Service desk to another or from one environment to another. If so can some one let me know the best way to do it.

• Question
• jira-service-desk

I've checked the integrity in http://IP_adress:8080/secure/admin/IntegrityChecker.jspaandthere is a problem with: Check workflow integrity <input type="checkbox" name="integrity_check_4_6" value=...

• Question
• jira-service-desk

i have one service desk project as IT helpdesk, all the users have access on that service desk, and i have one custom field i created so the users can CC other users on the issue as you can see in th...

• Question
• jira-service-desk

Hi, I am trying to display jira on demand in a frameset but cannot get the login page to display properly. The url is amsolutions.atlassian.net.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to notify a reporter on the issue created event in Service Desk when an issue is created via email and not through the customer portal? It is my understanding that Service Desk is inte...

• Question
• jira-service-desk

I have this error then I try to create new issue (task). Where is the problem?

• Question
• jira-service-desk