Jira Service Management

Running into an issue here that I can't really seem to get to the bottom of - our out of the box automation rule to reopen issues after they've been closed fails to run. Any ideas on where to look? I...

• Question
• jira-service-desk

Hi All, Can we add custom fields to the screen where we can add organisations/customers? Also is there an option to import customers/organizations information without manually entering one by one. ...

• Question
• jira-service-desk
• jira-service-desk-cloud

Dear All, For any tickets created by Service Desk agents, on the "Raise Requests" on behalf of form, is it possible to include company/Organization field, where the SD agent can automatically p...

• Question
• jira-service-desk
• jira-service-desk-cloud

We recently invited a new external customer to our Service Desk (Server version 7.3).  He went to go sign in after some time had past and received a message that the welcome email link had expir...

• Question
• jira-service-desk

I am developing a plugin for JIRA and JIRA Service Desk. So far I have created a Web-Item on the Customers portal but I want to redirect to a new section to show a dashboard to the users.  &nbs...

• Question
• jira-service-desk

We are unable to create customer on our JIRA Service Desk, even with public signup enabled. Agents can´t create them, Project Lead neither, via mail nothing gets created   and S...

• Question
• jira-service-desk

Hi there, We are using JIRA SD Server and are currently trying to set up a test environment as we are planning to implement some new features and add-ons. We want to have a copy of our productive s...

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• jira-service-desk

...URLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_POST, 1); curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json', 'Authorization: Basic '.$b...

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• jira-service-desk
• rest-api

I noted that you can't see the Epic name when I export all the details for the stories. Then I got to do a Vlookup formulae in Excel to reference back the EPIC name . Why is that so ? Any better work...

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• jira-service-desk

Looking for way to create a customer database to include searchable customer name; but also location, level of service, price paid for Support contract, etc.

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• jira-service-desk

Hi,     I want to setup a mailhandler but it doesn't work. My Setup Benutzer benachrichtigen: true Benutzer erstellen: true CC-Bearbeiter: true CC-Beobachter: true...

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• jira-service-desk

I have found that sometimes when replying to JIRA emails as a reporter the responses are not added as comments. I assume there are some kind of permission issues here. When I reply to an email it alw...

• Question
• jira-service-desk

I'm attempting to delete an issue from a backlog and receiving the following error.  It seems that you have tried to perform an operation which you are not permitted to perform. If you think t...

• Question
• jira-service-desk

Is there a way to get email notifications sent to certain users but only for a particular project? For instance, I only want my Service Desk users to get notified by email for issues that are created...

• Question
• jira-service-desk

For auditing and sizing considerations, I need to count the total number of "Request Types" across all JSD projects in my instance.  I've reviewed several system level reports with no luck.&nbsp...

• Question
• jira-service-desk

Looking for some ideas here - I'm trying to have the body of the comments sent to a customer once the issue's resolution status changes to 'Done', {{comment.body}} cannot be inserted into the cu...

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• jira-service-desk

we need to add new Fields on the Organization

• Question
• jira-service-desk

Hello, we needed to renew our Service Desk license and I accidentally missed using our old SEN (SEN-4048882) for the update. After renewing a new SEN (SEN-10671916  ) was created. Is there a aw...

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• jira-service-desk

in service desk customization , i created a filed with drop down , the issue i could not customize the drop down option.   please guide me how and from where to do that.

• Question
• jira-service-desk

Hi everyone, 1. I created one issue with Request Type 2. I go to detail issue and change Request type 3. As you can see Request Type not sort asc. How can I do that? Thanks.  

• Question
• jira-service-desk

Hi, I have jira service desk project. I need to create distinction for agents to organizations (area of visibility). Each agent has access own organizations and doesn't see organizations of other ...

• Question
• jira-service-desk

Is there a way to provide customers access to a download area form where new software release can be downloaded? Can this be restricted (Software A for customers with a certain tag, type or any othe...

• Question
• jira-service-desk

Is there a way to auto-reply with  customized template if a customer sent an email request to the service desk email but the account is not yet created?  Also is to possible to create noti...

• Question
• jira-service-desk

Each time I add a customer it must be via email even though the field asks for username or email address. Why can't I just create their username and manually complete the profile?  

• Question
• jira-service-desk

I would like to display the average of customer satisfaction into a Confluence page for a specific Service Desk. Is it possible? If so, how can I do this? Thank you!

• Question
• confluence-cloud
• customer-satisfaction
• jira-service-desk