JSD Server - Welcome Email - How long before the link expires?

[Susan Hauth _Jira Queen_]

We recently invited a new external customer to our Service Desk (Server version 7.3).  He went to go sign in after some time had past and received a message that the welcome email link had expired.

Does anyone know how much time before that link expires?  Is there any way to customize that?

Susan

[Jack Brickey · Accepted solution]

hi @Susan Hauth _Jira Queen_! The last time I checked it was 7 days which isn't very long. It may have changed as it has been awhile.

[Susan Hauth _Jira Queen_]

Hi @Jack Brickey

So much fun to have you respond to my question.  So how did you check?  And is that cloud?  Do you think Server is different?

Susan

[Jack Brickey]

cloud and memory only. It has been several months since I ran into this and that is what I recall. I did a quick search in documentation but didn't find anything which is unfortunate for sure. One would think that the expiration would be the same for both cloud an server but I can't say for sure.

maybe someone has recent experience and hopefully it doesn't vary with releases. :-)

[Susan Hauth _Jira Queen_]

Well no one chimed in...so going to go with your answer

[Susan Ostreicher]

Susan, for what it's worth, the expiration period is 7 days for our Cloud site.  I know this empirically because I have a user who can't be convinced to click the link in the invitation I sent 7 days ago.  :) I've been checking his user profile every day, and it finally says expired today.  I haven't found a way to customize this or any documentation about it. 

[Susan Hauth _Jira Queen_]

That's too funny...but makes sense.  Our Atlassian Cloud for Confluence expires after 7 days, so I imagine the server out of the box is 7 days