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Running into an issue here that I can't really seem to get to the bottom of - our out of the box automation rule to reopen issues after they've been closed fails to run. Any ideas on where to look? I checked the rule and everything looks OK but clearly something isn't right.

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So I have the proper transition in my workflow and the automation rule still errors out. Is there any way to do more in-depth troubleshooting of the rule so we can figure out what is actually misconfigured instead of playing a guessing game?

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Hello,

In the final step (then) you need to have that status on your workflow in order to work.

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Hello,

Kindly follow the guide how to see the log for the automation rule, then if you can not figure out the meaning of the error, provide it here

https://confluence.atlassian.com/servicedeskcloud/blog/2016/10/debug-automation-rules-using-the-log

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Jira Service Management

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