How can I sort Request Type ASC

[THANG MANH]

Hi everyone,

1. I created one issue with Request Type

2. I go to detail issue and change Request type

3. As you can see Request Type not sort asc. How can I do that?

Thanks.

[Alexey Matveev · Accepted solution]

Hello,

Request types appear in the same order as you ordered them when you created your request types. That is why you need to go to Project Settings-> Request Types and reorder the request types as you would like to see them in the picker.

You can read more about request types and how to manange them here:

https://confluence.atlassian.com/get-started-with-jira-service-desk/create-service-desk-request-types-917968307.html

[THANG MANH]

Hi Alexey!

That's what I thought, if I add new Request Type then I have to recreate all of them

Regards,

Thang

[Alexey Matveev]

No,  you do not need to recreate all of them. You just drag the newly created request type to the required position.

[THANG MANH]

Hi Alexey!

I'm try everything but it didn't work

Request Type: "AFM" in Group "WOG ICT Services" is first result after sort asc. It look like sort by created date

This is my request types:

[Alexey Matveev]

You filtered your request types by request group. Kindly produce unfiltered screenshot.

[THANG MANH]

This is my Request Types sort by Group and Request type asc but when i created not sorting.

If I created new Request Type, It will appear in last dropdown list

[Alexey Matveev]

When in the picker,  it is not sorted by group. It is sorted by the order in the request types page. 

[THANG MANH]

Thanks Alexey,

It's sort by request type created date. I'm sure about that

Config in Project settings just help when created issue screen